Quality Assurance, Monitoring & Testing Sr. Group Manager, Citi

Citi

Location:
Costa Rica, Heredia

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Job Responsibility:

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Oversee the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Oversee routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Lead the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights to address the root causes
Identify emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Serve as key subject matter expert on control testing automation initiatives and provides automation support when team is assessing an automated control design
Engage business owners to review Activities-Risk-Controls and gain a thorough understanding of the expected control testing tool, analyzing and defining an executable process
Maintain the automation dashboard, ensuring timeliness and quality of projects being delivered
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements:

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Deep understanding of compliance laws, rules, regulations, and best practices
Deep understanding of Citi’s Policies, Standards, and Procedures
Demonstrate exceptional leadership, decision-making, and problem-solving skills
Excellent analytical skills to evaluate complex risk and control activities and processes
Ability to deliver compelling presentations and influence executive audiences
Strong sense of accountability and ownership, with strong results orientation
Excellent communication skills
ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Assurance, Monitoring & Testing Sr. Group Manager