Quality Assurance & Customer Support Engineer Job at Hewlett Packard Enterprise (Cupertino)

Quality Assurance Engineering Manager

Aruba, a Hewlett Packard Enterprise company, is seeking a Quality Assurance Engi...

Location

Puerto Rico , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, or a related field (advanced degree preferred)
10+ years of relevant work experience, including 5+ years in a people management role
Proven experience in quality assurance, hardware/software testing, and customer escalation management, preferably in the networking or data center industry
Strong knowledge of hardware testing and validation processes, including optical interconnect standards, thermal profile characterization, and high-speed fabric interconnects for AI-enabled data centers
Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration
Familiarity with CPU performance characterization, memory tuning, and platform optimization techniques
Experience with automated testing frameworks, tools, and methodologies
Advanced leadership capabilities, including team building, coaching, conflict resolution, and strategic workforce planning
Experience managing globally distributed teams and fostering cross-functional collaboration
Strong project management skills, including resource prioritization, risk management, and budget oversight

Job Responsibility

Lead and manage the Platform Validation & Customer Escalation Team, including individual contributors and subordinate managers, to ensure product quality and customer satisfaction
Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively
Foster a culture of continuous improvement, innovation, and collaboration within the team
Oversee quality assurance processes for hardware modules (e.g., chassis, line cards, ASICs, transceivers, memory, power controllers) and software components (e.g., device drivers, BIOS, firmware)
Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability
Collaborate with engineering teams to validate designs and ensure hardware/software compatibility
Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions
Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues
Utilize insights from escalations to drive product and process improvements, reducing future customer-impacting incidents
Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Quality Assurance & Customer Support Engineer

Hybrid Quality Assurance and Customer Support role testing and automating UI and...

Location

United States , San Jose

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

U.S. citizenship required
6-10 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
Bachelor's or Master's in Computer Science, Information Systems, or related field
Proficient in Python programming language
Strong written and verbal communication skills
Excellent analytical and problem-solving abilities
Solid foundation in programming concepts and software development best practices
Proven ability to collaborate effectively within cross-functional teams

Job Responsibility

Test, validate, and automate Web GUI and REST API functionality across staging and production environments
Investigate and reproduce customer-reported issues
Log, track, and manage defects and enhancements
Maintain and update test plans to support regression testing
Build, monitor, and maintain test environments
Write and maintain clear technical documentation for QA and Support teams
Manage and prioritize multiple tasks and projects

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Quality Assurance Engineer

Victaulic’s Global Quality Assurance team is responsible for ensuring that all V...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

BS in an Engineering discipline, Mechanical or Industrial Engineering are preferred
10+ years of experience (or equivalent) in a Quality Engineering role with demonstrated success in problem solving, proactively identifying opportunities for improvement, and implanting effective solutions
ASQ Certified Quality Engineer is highly desirable
Six Sigma Green Belt (or equivalent)
Knowledge of Quality Systems such as ISO:9001 is preferred
Must have the ability to quickly learn and understand new concepts
Familiarity with statistical techniques/SPC/Graphing. Proficiency in Minitab is preferred
Knowledge of Victaulic product line desired
Good communication skills, both written and verbal. Able to deliver well organized presentations to a large audience
Able to make independent decisions without supervisory assistance

Job Responsibility

Support Victaulic’s New Product Development (NPD) teams from ideation to launch. Responsible for ensuring Quality related elements of the NPD process such as Past Performance Analysis, FMEAs, and first part approvals
Evaluate customer complaints to determine preliminary root cause and direct corrective actions as appropriate. Provide formal written evaluations summarizing findings for customers
Work together with Manufacturing QA to identify emerging trends and initiate containment actions
Support Green Belt / Black Belt type projects to drive reduction in the Cost of Poor Quality (COPQ)
Create and implement updates to Victaulic specifications, procedures, and processes
Support development and implementation of new technology systems supporting quality processes
Initiate product / process reviews related to warranty claims / customer complaints
Other initiatives and projects as directed by Global Quality Assurance leadership

What we offer

RELOCATION PACKAGE IS OFFERED FOR THIS ROLE

Quality Assurance QA Engineer

Set and maintain quality standards for company products through the use of syste...

Location

United States , San Jose

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
5+ years experience in networking domain
5+ years In-depth knowledge of 802.11 protocol standards
5+ years of Hands-on experience with wireless access point validation
Strong understanding of routing and switching concepts (VLAN, DHCP, DNS, NAT)
5+ years experience validating IEEE802.1x using Freeradius or similar RADIUS servers
Proficiency in 802.11r/k/v protocols
Skilled in wireless packet capture analysis and troubleshooting
Strong problem-solving skills in fast-paced, technical environments
Scripting experience in Python.

Job Responsibility

Build and maintain system testbeds using Access Points, networking devices, and servers
Perform QA validation of 802.11 wireless standards and proprietary features
Conduct end-to-end validation of client-to-cloud architecture
Recreate customer-reported issues in lab environments and collaborate with global engineering teams to drive resolution
Execute performance testing using tools like iPerf, ixChariot, etc.
Partner with the Customer Support (CS) team to review defect reports and enhance test coverage
Log and track bugs in Jira, ensuring timely follow-up and resolution
Escalate critical issues promptly to relevant stakeholders
Create and maintain technical documentation in Confluence for CS and QA teams
Mentor and train Level 1/2 Engineers on emerging wireless technologies.

What we offer

Health and wellbeing benefits
Personal and professional development programs
Inclusive work culture.

Fulltime

Supplier Quality Engineer

We're looking for an experienced Supplier Quality Engineer to lead all supplier ...

Location

Canada , Brampton

Salary:

75000.00 CAD / Year

Victaulic

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering or related discipline (asset)
Minimum 5 years of experience in a Supplier Quality Engineering role with proven success in supplier qualification, management, correction, and development
Experience managing supplier quality for cast, machined, fabricated and assembled components
Strong knowledge of facility audits in accordance with standard QMS guidelines
Strong understanding of Quality Engineering principles and techniques, including statistical analysis and related software
ASQ Certified Quality Auditor or Certified Quality Engineer (asset)
Proficiency in problem-solving methodologies
Proficiency with electronic systems and software (MS Office, Minitab, etc.)
Excellent written and verbal communication skills
Working knowledge of measuring equipment

Job Responsibility

Drive supplier qualification processes for all existing and prospective Victaulic suppliers in-country
Support all elements of the supplier quality management system including first piece approvals, periodic production part inspections, product and process validations, control plan development and adherence, non-conforming material containment, root cause analysis, and CAPA
Help suppliers understand and implement Victaulic product specifications
Lead supplier corrective actions related to internal or external failures reported through SCAR and PCAR systems
Focus on supplier development by identifying opportunities based on health risk and benefit
Perform trend analysis and establish ongoing supplier quality metrics
Maintain regular communication with internal customers

Fulltime

Sr. Technical Support Engineer, Platinum Support

As a Platinum Support Engineer, you will work firsthand with our valued Platinum...

Location

United States , Santa Clara

Salary:

103400.00 - 167200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of relevant support experience
Required experience with TCP/IP
Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
In-depth experience in routing and switching (OSPF, BGP, VLAN)
Experience with security (IPSEC, SSL-VPN, NAT, GRE)
Prior experience in similar vendor Technical Support Centers
Excellent written and verbal communication skills
Bachelor's degree or equivalent military experience required

Job Responsibility

Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Work directly with ETAC and Engineering to get customer issues resolved
Have a thorough understanding of software release and bug cycles
Conduct multi-vendor troubleshooting
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing

What we offer

restricted stock units
bonus

Fulltime

Quality Engineer

Are you a detail-driven Quality Engineer looking to make a real impact in a fast...

Location

United Kingdom , Wigston

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a quality assurance or inspection role within an engineering/manufacturing environment
Knowledge of ISO 9001, AS9100, and other manufacturing quality standards
Strong understanding of manufacturing drawings, tolerances, and measurement techniques
Proficient in using inspection tools such as verniers, micrometers, and gauges
Excellent problem-solving and root cause analysis skills
Strong time management and ability to juggle multiple tasks or projects effectively
Excellent written and verbal communication skills
Proactive, hands-on approach with strong attention to detail
Good PC skills (MS Word, Excel, Outlook)
Awareness of Health and Safety standards and regulations

Job Responsibility

Monitor and improve production processes through root cause analysis and implementation of corrective actions
Analyse and report on key quality metrics including defect rates, scrap, rework, and customer complaints
Investigate quality issues flagged during production and support decision-making on rework, scrap, or use-as-is
Collaborate with production and engineering teams to resolve quality issues and prevent recurrence
Maintain and manage the calibration system for inspection and measurement equipment
Conduct routine checks on route cards and ensure accurate and timely work order closure
Provide training and support to production staff on quality standards and inspection techniques
Perform surface measurements and inspections during first-offs, in-process checks, and final checks
Support supplier evaluation, qualification, and auditing processes
Ensure compliance with ISO 9001, AS9100, and other applicable standards

What we offer

Early Friday Finish

Fulltime

Quality Engineer

Quality Engineer role in a fast-paced, high-performance engineering environment ...

Location

United Kingdom , Wigston, Leicester

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a quality assurance or inspection role within engineering or manufacturing
Strong knowledge of ISO 9001, AS9100 or similar quality frameworks
Ability to read and interpret engineering drawings, tolerances and specifications
Proficiency with precision measurement tools (micrometers, verniers, gauges)
Excellent problem-solving and root cause analysis skills
Strong communication skills and the ability to work cross-functionally
Solid time-management skills and the ability to manage multiple priorities
Good PC literacy (MS Word, Excel, Outlook)
MRP/ERP experience is advantageous
Awareness of Health & Safety regulations

Job Responsibility

Lead root cause investigations and deliver corrective and preventive actions
Analyse key quality performance metrics including scrap, defects, rework and customer complaints
Investigate in-production quality issues and support decisions on rework, scrap or acceptance
Collaborate with Production and Engineering teams to resolve issues and prevent recurrence
Maintain calibration systems for inspection and measurement equipment
Conduct routine checks on route cards and ensure work orders are closed accurately and on time
Provide training and support to production staff on quality standards and inspection techniques
Carry out first-off, in-process and final inspections, including surface measurement checks
Assist with supplier evaluation, qualification and auditing activities
Ensure compliance with ISO 9001, AS9100 and other relevant industry standards

What we offer

Excellent Benefits package
Clear opportunities for development and career progression
Work within a collaborative, technically driven environment

Fulltime

Quality Assurance & Customer Support Engineer

Hewlett Packard Enterprise

Location:
United States , Cupertino

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 19, 2025

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