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Public Cloud Support Engineer

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Barclays

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
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Salary:

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Job Description:

Join us as a “Public Cloud Support Engineer " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

Job Responsibility:

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements:

  • Must have bachelor’s degree
  • Must have AWS Or Azure
  • Secondary Mandate skill is GCP
  • AWS: Advanced administration of EC2 (Linux/Windows), ELB, RDS (backup/restore), S3 lifecycle policies, VPC peering, Route53 DNS, CloudFormation IaC, CloudWatch custom metrics, IAM policies, ECS/EKS orchestration
  • Azure: Expertise in VM scale sets, Storage Accounts (Blob/File/Table), AZLAN networking, AKS cluster management, Azure CLI scripting, Entra ID integration, Azure Automation runbooks, monitoring/log analytics, and RBAC
  • GCP: Proficiency in Compute Engine instance groups, Cloud Storage bucket lifecycle management, VPC subnetting, IAM roles/service accounts, GKE cluster deployment, Stackdriver custom logging, and Cloud Functions automation
  • Any 2 Certification: AWS: AWS Solution Architect (Associate or Professional) / Azure: Azure Administrator (AZ-104) or equivalent/ GCP: GCP Associate Cloud Engineer (ACE) or equivalent

Nice to have:

  • Experience with CI/CD tools like CloudFormation, Jenkins, Gitlab, Chef, In Spec, and Terraform for automated deployments and infrastructure as code
  • Ability to develop automation scripts (Python, PowerShell, Bash) and custom tools to streamline repetitive cloud operations tasks
  • Proficiency in monitoring and observability tools for multi-cloud environments, such as Stack driver (GCP), CloudWatch (AWS), and Azure Monitor, including log analysis and custom alerting
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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