Public Cloud Operational Support Junior Engineer, Citi

Citi

Location:
Poland, Warsaw

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP. This role supports day-to-day operations including incident response monitoring access management provisioning and troubleshooting of cloud resources. The engineer will work closely with application teams your team, and cloud architecture to enforce operational best practices, implement automation, and drive service reliability.

Job Responsibility:

Drive Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues
Participate in on-call rotation for high severity / major incidents support coverage
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and lead/assist with the automation of repetitive tasks
Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles
Support provisioning and configuration of Cloud resources across multiple environments
Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc) & Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability
Assist in deployments, patching and disaster recovery procedures

Requirements:

5 plus years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
Experience in Cloud Operations/ support and site reliability
Hands on experience with AWS and/ or GCP
Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation
Working knowledge of scripting ( bash, Python or similar)
Strong understanding of networking, DNS, IAM, load balancing & cloud native services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Effective written and verbal communication skills

What we offer:

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus
A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
July 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Public Cloud Operational Support Junior Engineer