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Protective Services Worker – Adult Protective Services

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City and County of San Francisco

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Location:
United States , San Francisco

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

113100.00 - 144326.00 USD / Year
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Job Description:

This is the entry-level class in the Protective Services Worker series. Adult Protective Services (APS) is a state-mandated program. Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected “elder” and “dependent adult” abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse.

Job Responsibility:

  • Conducts unannounced visits to see elders and dependent adults in their living environment
  • Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy
  • Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection
  • Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes
  • Conducts a needs assessment for clients in need of protective services
  • Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities
  • Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan
  • Monitors the Service Plan and follows up through field visits and telephone contacts
  • Assists with multidisciplinary team meetings with healthcare providers, hospitals, and other City agencies
  • Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems
  • Provides education to individuals and agencies on the role and authority of APS
  • Conducts public presentations about casework
  • Uses a personal computer to prepare, review, and maintain records, correspondence, and reports

Requirements:

  • Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work Education (CSWE)
  • OR Master's Degree from a two (2) year counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum)
  • AND Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency, or alcohol and drug counseling and treatment program
  • OR Six (6) months post-baccalaureate professional work experience which involved the provision of direct services to elders, dependent adults, or adults in one of the areas previously described.
  • Possession of a valid California Class C driver's license and clear Motor Vehicle Record (MVR)

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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