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Lead one of six operations support teams to deliver top-quality admin and compliance support across repairs, services, and technical projects; focus on building strong customer and stakeholder relationships while driving a high-performing team.
Job Responsibility:
Lead, motivate, and develop an admin support team
Provide coaching, mentoring, 1:1s, and team meetings
Ensure team members are trained, inducted, and clear on responsibilities
Adhere to financial and procurement procedures
Monitor DLO and contractor performance to meet KPIs
Manage compliance data (gas, heating, M&E PPM, EICRs, etc.)
Produce management reports and track team targets
Build positive relationships with internal and external stakeholders
Support service delivery through effective planning and problem-solving
Requirements:
Proven line management experience
Strong IT, organisational, and communication skills
Excellent problem-solving and time management abilities
Customer-first mindset
collaborative team player
Nice to have:
Experience in housing/property or contract admin support
Familiarity with repair & maintenance processes and job scheduling tools
Knowledge of ICT systems, performance reporting, and mobile working
Experience in high-pressure environments and partnership working
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