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Manage portfolio in accordance with RICS Codes of Practice, ARMA rules
Assisting the Senior Property Manager to provide a full professional property management services for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively manage in relation to managing agent/SLA
Assisting the Senior Property Manager to manage in relation to company targets of income and service delivery
Dealing with leaseholders enquiries appertaining to the development
Handling telephone calls and taking detailed messages/dealing with them in an appropriate manner
Responding to correspondence/emails including those from Directors, lessees and tenants - as requested by the Senior Property Manager or Team Leader
Issue Draft Minutes to Directors
Action Minutes
Write to lessees/tenants/letting agents in relation to any matters which may contravene the terms of the lease, i.e. noise/nuisance, satellite dishes, untaxed vehicles, pets, etc
Contacting the DVLA regarding abandoned cars following procedures
Ensure the property operates as smoothly as possible
Issue draft budgets to Directors for consideration - in conjunction with the Senior Property Manager
Liaise with Directors in connection with budgets - in conjunction with the Senior Property Manager
Ensure that inspections of properties are regularly undertaken by the HML Andertons Inspector and any points raised are actioned
Arrange meetings and inspections for all properties managed
Ensure that all necessary contracts and annual inspections are in place
Carry out Inspections of properties from time to time if required
Forward copies of Inspection Reports to Directors and to action salient points
Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy
Liaising with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs
Contact contractors to ascertain whether they are able to carry out works and issue work order forms on Service line - checking with Directors in the first instance if authorisation is required
Monitor contractors performance - Follow through and complete jobs, updating PMS
Issue keys to contractors and monitor safe return - recording this information in Key book
Ensure key cabinets are kept secure and closed at the end of each day
Update the Approved Contractors List ensuring that all contractors hold Public Liability Insurance
Prepare specifications for cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors - liaising closely with senior property managers
Issue contracts to contractors ensuring that they comply with current health and safety legislation
Carry out regular site inspections to monitor works and keep Directors advised of progress before any part payment or full payment is authorised - in conjunction with the Senior Property Manager or Team Leader
Ensure that all contracts and schedule of works for all properties are entered on the computerised system and updated
Advise all lessees and/or tenants of impending works, etc
Monitor contractors performance regularly
Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works, except on the rare occasion where emergency works may be required - in conjunction with the Property Manager or Team Leader
Check, code and input invoices
General Filing
Any other duties as directed
Requirements:
Good understanding of Residential Property Management and current legislation
Well developed interpersonal and oral communications skills
Interpersonal skills and customer focused
Ability to work on own initiative
Good literate and numerical skills
Diplomacy
Ability to prioritise workload and work under pressure
Candidates must be eligible to live and work in the UK