Project Senior Analyst, Citi

Citi

Location:
Malaysia, Kuala Lumpur

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Project Senior Analyst role focuses on contributing to disciplinary knowledge, project management, risk management, and change implementation at Citi. It involves collaboration with stakeholders, process troubleshooting, and ensuring effective communication.

Job Responsibility:

Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed
Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log
Ensures resources are assigned to project & monitor commitment
Ensures change control is executed throughout project
Identifies, documents, and understands project dependencies
Identifies key stakeholders who participate in project scope definition
Tracks actual project costs, identifies variances, and reforecasts project costs as needed
Measures project management performance against standards
Ensures appropriate project staffing levels
Establishes project communication needs and creates project communication plan
Creates the project risk management plan
Works with procurement team to create, administer, track, and eventually close project contracts
Facilitates the transition of systems, product & process development to minimize adverse operations impact
Participates in the delivery of internal communications enabling the business officers to effectively service clients
Acts as a point of contact and liaison between department and required business areas
Manages and coordinates the business, Citibank, and regional projects with focus on development and change management
Manages investigation of product, policy, and procedure queries raised by team members
Liaises with key stakeholders to implement new procedures or clarify misinterpretations
Reviews processes, policies, and procedures to identify gaps and recommend updates
Provides feedback to project management leadership regarding risk issues/business cases
Drafts and communicates staff briefs, including system changes
Monitors & communicates Service Level Agreements of other departments
Conducts ongoing research on effective mediums and tools to improve communications.

Requirements:

Loan IQ experience
Flexcube experience
5-8 years of experience
Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations
Working knowledge of call center technologies including systems, technologies, and system work practices
Knowledge of HR policies and procedures
Knowledge of Call Center industry
Previous customer service management experience within a call center setting
Outstanding problem-solver
Commitment to quality and attention to detail
Tertiary qualifications desirable.

Additional Information:

Job Posted:
May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Project Senior Analyst