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We are seeking a skilled and experienced Project/Program Manager to oversee the coordination and successful completion of projects and programs within our organization. The ideal candidate will take ownership of every phase of the initiative, ensuring deadlines are set and met, responsibilities are assigned, and progress is monitored closely. This is a high-visibility role with a direct impact on our customers’ experience, offering the opportunity to see your contributions make a tangible difference.
Job Responsibility:
Oversee all aspects of projects and programs, ensuring timely and successful completion
Set deadlines, assign tasks, and monitor overall progress throughout the project/program lifecycle
Summarize key milestones and prepare detailed progress reports, presenting them to upper management
Conduct cross-functional collaboration with various teams to align frameworks with brand feedback and gather feature insights tied to overall strategy
Drive innovative approaches to optimize processes and address feature gaps based on brand and customer insights
Partner with internal stakeholders to enhance solutions and prioritize the customer shopping experience
Contribute to initiatives with significant visibility and high impact on organizational goals
Requirements:
Bachelor’s degree in a relevant field (Master's preferred)
Minimum of 7 years of experience in a similar role or related area
Strong analytical abilities, with proficiency in SQL and advanced Excel functions
Proven track record of sound leadership, planning, and problem-solving abilities
Familiarity with a diverse range of industry methodologies, concepts, practices, and procedures
Strong commitment to ownership, attention to detail, and the ability to dive deeply into data and projects
Excellent communication skills, fostering cross-functional collaboration and effective stakeholder engagement
Creativity and adaptability, with the ability to manage multiple priorities in a dynamic environment
Nice to have:
Experience in developing program frameworks and integrating feedback into actionable strategies
Ability to deliver results in a fast-paced, customer-focused organization
Passion for improving customer experiences by driving initiatives with measured outcomes
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