Project Manager

• Developing and maintaining professional relationships with key internal and external stakeholders
• Managing customer accounts, ensuring deliverables are met on time and to a high standard
• Planning and implementing projects or account-specific requirements to meet contractual deliverables and KPIs
• Regular reporting and maintenance of account records using systems like Salesforce, ensuring documentation is up-to-date and accurate
• Interaction with clients to understand and fulfill their needs
• Continual communication with stakeholders to update them on project or account status and to manage expectations
• Identifying issues and opportunities for improvement within accounts or projects to enhance service delivery and customer satisfaction
• Independently manage all aspects of project implementation from planning to feedback collection
• Drive project scoping meetings and update stakeholders throughout the project lifecycle
• Manage multiple projects simultaneously, maintaining budgets and profitability
• Prepare analytical reports for quarterly and annual reviews
• Specific financial tracking responsibilities and MI reporting
• Facilitate on-site delivery programs and coordinate resources accordingly.

• Proven experience in project management, particularly within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related
• Demonstrated ability to lead projects successfully, meeting all deliverables and KPIs
• Familiarity with project management software, including CRM platforms like Salesforce
• Strong skills in stakeholder management and the ability to maintain and enhance client relationships
• Excellent communication, negotiation, and presentation skills, crucial for project and client meetings
• A problem-solving mindset with a strong focus on identifying and implementing process improvements to enhance project outcomes and efficiency.

Fluency in French

• Growth opportunities within a human resources global leader
• Prioritization of learning to stay agile in an increasingly competitive business environment
• Open-minded environment where people spark new ideas and explore alternatives.