Project Manager

• Lead end-to-end delivery of Salesforce CRM and/or Salesforce Marketing Cloud (SFMC) projects
• Act as the primary client-facing point of contact, managing relationships and communications with professionalism
• Support long-term client success through strong account management practices
• Own and manage project scope, timeline, and budget while ensuring alignment across all stakeholders
• Translate business requirements into structured project plans, milestones, and deliverables
• Use Jira, Azure DevOps, or similar platforms to manage work and ensure visibility
• Coordinate cross-functional teams, including technical, marketing, and operational personnel
• Identify and resolve risks, dependencies, and changes with transparency and autonomy
• Maintain comprehensive project documentation and reporting for accountability

• Proven project management experience with direct ownership of scope, schedule, and budget
• Healthcare industry experience required
• Demonstrated ability to manage client relationships and expectations effectively
• Background in account management or ongoing client engagement models
• Hands-on experience leading CRM implementations preferred
• Understanding of CRM mechanics, marketing automation, and call center operations
• Proficiency with tools like Jira or Azure DevOps
• Strong verbal and written communication skills to articulate project status, risks, and solutions
• High level of organization and ability to manage multiple concurrent workstreams independently
• Positive, solutions-oriented mindset with a collaborative approach to client and internal team interactions

• Experience in regulated environments, particularly healthcare
• Ability to contribute beyond project coordination by closely partnering with technical and functional teams
• Hands-on experience with Salesforce CRM or Salesforce Marketing Cloud implementation

Carex benefits on W2