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This is an entry-level position. The Project Coordinator serves primarily as a support role, acting as an aide to senior-level team members. The coordinator is not expected to lead client relationships independently but rather to ensure smooth internal workflows and detailed task execution. This position offers opportunities for skill development and personal growth as part of a highly talented and growing team.
Job Responsibility:
Serve as a secondary point of contact for assigned clients, supporting communication and follow-up in tandem with a lead team member
Attend monthly client meetings as assigned, take detailed notes, review meeting recordings, and log all client requests into Wrike
Assist with conference preparation by identifying key clients in attendance and coordinating onsite schedules with Client Insights Managers
Support the client onboarding process ensuring a smooth and consistent experience for new clients joining the Symphony platform
Assist with reviewing and updating Wrike tasks prior to client meetings, ensuring due dates and statuses are accurate
Work closely with other Project Coordinators and Client Insights Managers to move tasks forward efficiently
Manage tasks marked “Pending Approval” by confirming they meet quality standards before marking them complete
consult senior staff on complex items
Monitor the Symphony inbox queue to ensure client tasks are acknowledged and processed in a timely manner
Support the team with New Data Source Onboarding including but not limited to Meta Ad Accounts, Sprout Social, and other assigned third-party data integrations
Conduct monthly quality checks on assigned dashboards to flag visible glitches (e.g., blank spaces, incorrect market areas, or irregular KPI values)
Submit any dashboard issues found into Wrike for resolution by the internal team
Recognize and report recurring dashboard or product issues that may require broader team resolution
Support special projects assigned by the Senior Manager, Client Solutions + Operations Strategy, including process documentation, workflow optimization, internal and client webinars, as well as internal project coordination efforts designed to streamline and enhance Symphony team operations
Continue adding to checklist of recurring task types and quality control triggers to build proactive awareness of Symphony workflows and standards
Help identify recurring client requests to inform the development of reusable dashboard templates
Requirements:
Bachelor’s degree in a relevant field
Strong communication (written and verbal), organizational, and multi-tasking skills
Familiarity with Excel, Tableau, and cloud-based project management tools
Ability to work in a fast-paced, collaborative environment where priorities shift quickly across client accounts
Strong attention to detail and willingness to learn from senior team members
Motivated to contribute to Tourism Economics’ mission as a global leader in tourism data analytics and research