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Program Relations Manager

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Cencora

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Location:
Canada , Remote

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

67600.00 - 103950.00 CAD / Year
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Job Description:

In support of Health Care Professional and their patients, the Program Relations Manager serves as the primary point of contact for HCP to support navigation of PSP requirements and acts as a liaison between PSPs, healthcare providers.

Job Responsibility:

  • Serves as the primary point of contact for HCP to support navigation of PSP requirements
  • Acts as a liaison between PSPs, healthcare providers to relay important updates, requirements, and any changes in the patient support process
  • Facilitates the flow of information between all parties involved to streamline the patient support journey
  • Develops strong working relationships with physicians and their office staff to ensure smooth maintenance of patients enrolled in the PSPs
  • Provides triage support of information on PSPs and facilitates the access to PSP services needed
  • Collects necessary patient information and clinical data
  • Coordinates private and public reimbursement activity directly with PSPs or with insurers if no PSPs exist
  • Assists patient with pharmacy services, when needed
  • Monitor’s patient journey and addresses barriers or delays
  • Provides proactive assistance to resolve issues and escalates accordingly
  • Serves as the primary point of contact (or liaison) between PSPs and HCPs
  • Develops and maintains a positive relationship with the Program Patient Support team
  • Coordinates required medical notes for PSP to complete reimbursement coverage for patient
  • Receives and reviews documents from PSPs
  • Confirms outcome of reimbursement navigation
  • Identifies processes improvement to facilitate exchange of information
  • Ongoing maintenance of communication
  • Proactively provides help to resolve issues
  • Completes all relevant reports (expenses, mileage, reports etc.) as per specified timelines and as per required standards
  • Plans travel into Physician's office on an agreed upon schedule
  • Attends scheduled Continuous Medical Education events and reports new activities
  • Provides in service presentation to KOL physicians
  • Fulfill other duties and tasks as assigned, including potential on-call responsibilities

Requirements:

  • A Bachelor’s degree in health care or a related discipline
  • Requires a minimum five (5) years, in the healthcare, pharmaceutical or industry or related experience
  • PSP and case management experience preferred
  • Asset to have Health Care professional registered within their province (e.g. RN, RPN, Pharmacist, …)
  • Minimum three (3) years in a clinical setting an asset
  • Available to travel within an assigned territory, some overnight travel may be required
  • Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel
  • Normally requires a minimum of five (5) years in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support
  • Knowledge of private and public reimbursement structure, systems, and process
  • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation
  • Strong communication and interpersonal skills for effective patient and healthcare provider interactions
  • Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines
  • Fluency in French and/or English may be required depending on program and geographic location

Nice to have:

  • Experience and background in various therapeutic areas is an asset
  • Background in business administration (pharmaceutical) sales and marketing an asset
What we offer:
  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
Remote work
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