Program Manager

• Serve as a key liaison with Carowinds department managers and park partners, meeting regularly to coordinate operations, share updates, and enhance the guest experience
• Lead and assist with training sessions on virtual queue systems, sales strategies, and operational best practices
• Actively engage with guests, monitor and manage queues, and resolve operational issues in real time
• Collaborate with the marketing team to drive in-park revenue through creative promotional initiatives
• Oversee and update digital content across the Queueing website and mobile app to ensure accurate, guest-friendly information
• Analyze metrics, guest feedback, and operational data to prepare reports, resolve technical issues, improve efficiency and the guest experience
• Collaborate with park leadership to support proper staffing and deliver seamless day-to-day operations
• Provide hands-on, first-line technical support and manage hardware inventory
• Support the rollout of system upgrades and new virtual queuing enhancements that elevate the guest experience
• Take ownership of escalated guest concerns, including refunds and compensation, ensuring positive resolutions aligned with company policies
• Perform other tasks and responsibilities as needed to support operations

• Minimum of two (2) years of management experience in the amusement/theme park or operations management industry
• Strong communication, leadership, and team management skills
• Ability to manage technology systems and provide basic technical support as needed
• Excellent problem-solving abilities with a strong focus on guest service
• Availability to work weekends and holidays is required
• extended hours may be necessary based on operational demands
• Must have reliable transportation and flexible scheduling
• This role requires working on holidays, weekends and high-volume days
• This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds

Theme park/attractions industry experience

• Flexibility in choosing the work setting and hours that fit your life best (so long as your work permits)
• Virtual environment with connection activities
• Culture centered around inclusivity and belonging