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The Program Manager is responsible for the expansion, growth, and diversification of the service offerings for the client. In addition, this resource will ensure that the strategic direction of the program is translated into program operations.
Job Responsibility:
Utilize tools such as LinkedIn Talent Insights and MRA data to identify issues and provide suggestions related to requisition fulfillment challenges
Provide client decision support regarding appropriate worker classification
Provide clients with supplier optimization recommendations, and assist Supplier Relations with contract terminations as needed
Deliver supplier scorecards, and corrective actions or probation related to contract violations
Assist in qualifying suppliers and contract negotiations as needed to support programs
Identify and resolve issues that arise
Measure Maintain and monitor daily, weekly, monthly, quarterly reports to identify trends, gaps, opportunities
Work with client to monitor program satisfaction (stakeholders & hiring managers), provides order fulfillment coaching to team members
Work with client to monitor supplier satisfaction, provide necessary coaching to suppliers
Interpret data with market context and industry insights for client review
Provide updates and recommend best practices for program and/or system enhancements
Develop and manage projects related to program/team development and improvement
Requirements:
A high degree of impact with the ability to quickly build relationships and collaborate effectively across and within teams
Leads by example and drives team engagement spirit with a proven ability to recognize and encourage potential and to develop team through a variety of methods
Driven, dynamic, and innovative with a hunger to succeed
Excellent organizational and leadership skills
Excellent communication, interpersonal and presentation skills
Ability to build strong third-party relationship given high level of industry aptitude
Thorough knowledge of market changes and forces that influence the talent market
Demonstrable analytical and problem-solving abilities
Ability to address the volume and strategy needed to support $30 million portfolio
Ideally experience in managing a contingent program in Canada and United States