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Program Manager

https://www.pagerduty.com Logo

PagerDuty

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Location:
Canada , Toronto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

83000.00 - 125000.00 CAD / Year
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Job Description:

Program Managers (PgMs) at PagerDuty drive large scale programs and projects to success! You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. PgMs handle complex inter-team dependencies and bridge the gaps in technical management. You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, customer service teams and beyond.

Job Responsibility:

  • Lead product development and other department program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
  • Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
  • Anticipate bottlenecks, providing escalation management and making tradeoffs
  • Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
  • Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement
  • Collaborate closely with departments to drive iterative process improvements
  • Leverage tools and processes to improve productivity in support of the program
  • Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
  • Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
  • Drive program alignment on present and future outcomes that support company’s strategy
  • Manage program financials related to capitalization
  • Creation and distribution of impactful automated reporting

Requirements:

  • 5+ years of technical program management experience in matrixed software development organizations
  • Jira power user
  • Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience
  • Have a deep understanding of agile principles and how to apply them effectively
  • Experience with common software development methodologies and standards

Nice to have:

  • Work experience in a fast growth startup environment
  • Ability to provide technical recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc.
  • Experience in DevOps and digital/cloud operations
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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