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Program Manager

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Triwave Solutions

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Program Manager to work directly with the Chief Operating Officer (COO) to lead modernization efforts across the Procurement and Contracting Services (PCS) and System Support Services (SSS) divisions. This role is critical to driving process improvements, implementing automation, and leveraging AI tools to streamline complex workflows. The Program Manager will serve as a bridge between teams, ensuring collaboration, alignment, and consistent execution of project plans. Success in this role requires strong leadership, consensus-building skills, and the ability to create a “nudge” environment—encouraging teams to adopt new practices and maintain momentum toward shared goals.

Job Responsibility:

  • Lead Modernization Initiatives
  • Design and implement projects that simplify and automate complex tasks in PCS and SSS
  • Integrate AI and automation tools to improve efficiency and accuracy
  • Drive Collaboration and Consensus
  • Facilitate cross-division communication and decision-making
  • Build trust and alignment among stakeholders to ensure smooth implementation
  • Create a Nudge Environment
  • Use behavioral strategies to encourage adoption of new processes
  • Promote continuous improvement and accountability across teams
  • Ensure Consistent Project Planning
  • Develop clear, actionable project plans with measurable milestones
  • Monitor progress and adjust strategies to meet deadlines and quality standards
  • Measure Success and Quality
  • Track key metrics such as stakeholder satisfaction, cycle time reduction, and compliance
  • Report outcomes to leadership and recommend improvements
  • Cross-Divisional Project Leadership
  • Lead planning, execution, and delivery of AI and automation projects that span multiple business units
  • Standardization & Process Improvement
  • Establish and promote consistent project management practices for all project managers reporting to the COO
  • Conduct process analyses to identify and implement automation and efficiency improvements
  • Stakeholder Collaboration & Communication
  • Facilitate communication and collaboration among IT, operations, strategy, and other stakeholders
  • Develop adoption strategies for new AI and automation tools
  • Compliance & Governance
  • Ensure project compliance with data governance, security, and ethical AI standards
  • Reporting & Accountability
  • Prepare and deliver progress reports to the Senior Advisor and COO
  • Maintain accountability for project results
  • Team Leadership & Mentorship
  • Oversee and mentor interns and early-career professionals

Requirements:

  • At least eight (8) years information technology (IT) program management experience
  • Excellent communication skills, both verbal and written
  • Experience in developing clear, concise project documentation
  • Successful management of complex projects with a multi-year budget of $10 million or more
  • Experience with Microsoft Project, Office, and Visio
  • Experience with managing multiple competing priorities, conflict management, and facilitation
  • Experience with AI, automation tools, and process improvement methodologies (e.g., Lean Six Sigma)
  • Strong command of PMO standards, stage-gate reviews, and executive reporting
  • Ability to translate organizational strategy into actionable program plans
  • Skilled in presenting complex technical concepts in business-focused language

Nice to have:

  • Proven ability to communicate with senior leaders and executives
  • Strong negotiation and influence skills across IT, business, and external partners
  • Comfortable operating in ambiguous or fast-changing environments
  • Strong data-driven reporting and KPI development
  • Experience creating dashboards for executive consumption and with dashboard tools, such as PowerBI or Tableau
  • Experience supporting C-suite or executive sponsors

Additional Information:

Job Posted:
January 26, 2026

Work Type:
On-site work
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