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Program Manager (Interview Delivery)

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Karat

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Location:
Mexico , Mexico City

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Program Manager for the Interview Delivery team at Karat, you will play a critical role in driving efficiency, scalability, and operational excellence across Karat’s services. You’ll support cross-functional initiatives, track and report on key operational metrics, and help design systems that improve the quality and consistency of our delivery.

Job Responsibility:

  • Identify strategic operational solutions and drive execution by coordinating cross-functional initiatives that improve metrics like the interviewer acquisition funnel, scheduling efficiency, and interview quality
  • Partner with teams across Interview Delivery, Client Success, Product, and Engineering to design and implement efficient key operational workflows
  • Define and evolve KPIs and dashboards to monitor performance, highlight emerging trends, and enable proactive data-driven improvements across operations
  • Identify process bottlenecks and recommend scalable improvements that enhance speed, accuracy, and overall service quality
  • Develop clear documentation and execute communication plans that bring clarity, alignment, and continuity to complex, multi-team/stakeholder initiatives

Requirements:

  • 3+ years of experience in program management or project coordination, ideally in a fast-growing or cross-functional environment
  • Demonstrated ability to elevate operational execution with strategic thinking, prioritization, and structured problem-solving
  • Strong organizational and planning skills, with a track record of driving clarity and alignment across multiple stakeholders and competing priorities
  • Proficiency with planning and workflow tools (e.g., Asana, Jira, Notion, or other tools) and comfort with data analysis and SQL
  • Excellent English written and verbal communication skills
  • A proactive, analytical mindset, with a drive to build scalable processes and continuous improvement
  • Must reside in Mexico City
  • Must be authorized to work in Mexico
What we offer:
  • Competitive salary in local currency
  • Karat-granted stock options
  • Standard bonuses mandated by Mexico (Aguinaldo, PEO Profit Sharing, and Vacation)
  • Private healthcare available (100% premium coverage for employees and eligible dependents)
  • Generous Mexico time off policies
  • Vacation days (Year 1: 12 days, Year 2: 14 days, Year 3: 16 days)
  • Sick Leave: Three (3) work weeks per calendar year
  • Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
  • Public Holidays: 7 days
  • Karat Summer Break: 5 days - July
  • Karat Winter Break: 5 days - December

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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