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The Program Management Lead position at Citi is a strategic role requiring expertise in program management and third-party risk management. The role entails overseeing third-party service relationships while ensuring that services are provided safely, soundly, and cost-effectively. The successful candidate will support strategic transformation work related to the Digital Operational Resilience Act and EBA Outsourcing Guidelines, requiring engagement across local and international teams.
Job Responsibility:
Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
oversees program plans meet business needs as described in the program initiation documents
ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones
works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives
ensures all areas of the program are appropriately staffed
monitors program commitment from those assigning resources
escalates program risks to the Program Director, or Program Sponsor, when appropriate
creates the program risk management plan
works with procurement team to create, administer, track, and eventually close program contracts
makes recommendations for training and development needs for assigned personnel
evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
directs area supported through responsibility for delivery of end results and shared responsibility for budget management
accountable for resource planning
ensures essential procedures are followed and contributes to defining standards
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations
Requirements:
Extensive proven experience in managing or participating in projects and teams within the finance sector
strong analytical and problem-solving abilities, with a keen eye for identifying root causes and developing practical solutions
exceptional interpersonal and communication skills, with a proven ability to build strong relationships across functions and influence stakeholders at all levels
solid understanding of governance frameworks and experience in supporting audits and regulatory reviews
proactive, self-driven, and capable of effectively managing multiple priorities in a fast-paced, dynamic environment
demonstrated knowledge of Third-Party Risk Management frameworks, risk management methodologies, and relevant regulatory requirements
Bachelor’s/University degree or equivalent experience, potentially Masters degree
Nice to have:
Demonstrated knowledge of Third-Party Risk Management frameworks, risk management methodologies, and relevant regulatory requirements
What we offer:
Competitive base salary
hybrid working model (up to 2 days working at home per week)
a host of additional benefits that support you and your family to be well, live well and save well
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