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The Program Group Manager is accountable for management of complex/critical/large professional disciplinary areas, leading a team of professionals to deliver a full range of services for one or more businesses or regions. The role requires in-depth understanding of technical contributions, strong commercial awareness, and excellent communication skills for internal and external negotiations. Responsibilities include program planning, stakeholder management, risk escalation, vendor performance monitoring, staffing management, and adherence to compliance policies and regulations. This role involves budget management, policy formulation, and leadership responsibilities such as performance evaluation, compensation decisions, hiring, and disciplinary actions.
Job Responsibility:
Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
manages multiple teams or a functional area
applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
ensures program plans meet business needs as described in the program initiation documents
ensures all stakeholders are identified and included in scope definition activities
ensures stakeholders understand the program schedule and key milestones
ensures program stakeholders receive schedule status regularly
ensures funding has been approved for the program
ensures all areas of the program are appropriately staffed
ensures program commitment from those assigning resources
escalates program risks to the Program Director, or Program Sponsor, when appropriate
ensures vendor performance is monitored and actions taken if performance warrants
maintains appropriate staffing requirements to meet operational needs
exercises shared responsibility for budget, policy formulation and planning
evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Requirements:
10+ years of Program Management experience
good negotiation, influencing and stakeholder management skills
consent orders, regulatory compliance, and data governance
data architectural reengineering, data controls, data strategy, data lineage, data quality remediation, metadata capturing and ongoing compliance monitoring
What we offer:
Medical, dental & vision coverage
401(k)
life, accident & disability insurance
wellness programs
paid time-off packages including vacation, sick leave, and paid holidays
discretionary and formulaic incentive and retention awards
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