Production Support Lead, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting PS Teams and help administration activities, including production maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks

Job Responsibility:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

14-16+ years of extensive experience in role centered around given JD & with a proven track record of exposure on production environments, handling production issues, technical team management, Handling production issues and escalation management
In-depth knowledge on handling major incidents and high severity tickets, follow-up for root cause analysis and end to end closure with permanent resolution
Technology platform products knowledge on Middleware product suits- Confluent/KAFKA, Websphere MQ, Tibco, Content Management, ECS- Openshift /containerization/Pods, Websphere Application Servers, tomcat, Weblogic etc
Hands on knowledge on tools like: ITRS, AppDynamics, Udeploy, Starfleet, Service now, production alerts, Autosys, Problem task, KB articles, ITIL framework, Linux and Unix operating commands
Ensuring the guidelines and standard operating procedures are adhered by teams
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to drive operations with analytical tools, benchmarking activities and best practices
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor’s/University degree/ Master’s degree
Technical / Functional Proficiency: Strong production support knowledge and SOP Automation implementations

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Production Support Lead