Production Support Engineering, Citi

Production Support Engineering

Citi

Location:
India, Chennai ▼
Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Production Support Engineering role at Citi focused on building the future of banking technology. The position involves incident management, automation initiatives, and collaboration with development, infrastructure, and business teams to ensure seamless operations in enterprise environments.

Job Responsibility:

Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments
Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention including scripting for automated health checks, alerting, and remediation
Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle
Participate in post-mortem analysis and contribute to continuous improvement efforts

Requirements:

2-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement
Bachelor's degree/University degree or equivalent experience
Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments
Strong scripting and automation skills (Python, shell scripting)
Experience with AI/ML is an added advantage
Core technical skills in operating systems (Linux - Rhel), databases (Oracle, MongoDB), middleware/application layers (WebSphere, Nginx, Tomcat), message queues (IBM MQ, Kafka)

Nice to have:

Experience with AI/ML
Financial Services experience

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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