Production Support Engineering Analyst Distributed Systems

• Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs
• Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention including scripting for automated health checks, alerting, and remediation
• Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle
• Participate in post-mortem analysis and contribute to continuous improvement efforts
• Drive results through automation, self-healing and resiliency opportunities
• Support production support activities and drive Service Reliability Engineering practices to drive efficiency in production management

• 3-5 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes
• Proven track record of operational process change and improvement
• Bachelor's degree/University degree or equivalent experience
• Core technical skills in operating systems (Linux - RHEL), databases (Oracle, MongoDB), middleware/application layers (WebSphere, Nginx, Tomcat), message queues (IBM MQ, Kafka)
• Strong scripting and automation skills (Python, shell scripting)
• Experience in AI/ML

Experience in AI/ML