Production Support Analyst Job at Citi (Mumbai)

Associate Product Support Analyst

The Support Analyst assists customers with addressing any issues they have with ...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry
Background in support, accounting, or accounts payable is preferable but not required
Strong time management and prioritisation skills
Thrives in a fast-paced environment
Customer-first approach
Quick to learn new technologies, product features, and processes
Strong analytical and problem-solving skills
Python proficiency is mandatory
Clear, direct, and precise verbal and written communication
Proactively troubleshoots and resolves customer issues

Job Responsibility

Proactively handle technical and non-technical customer queries, providing efficient and effective solutions
Gain in-depth knowledge of our product and roadmap to serve as an expert advisor to customers
Represent the customer’s voice within the company, collaborating with Product and Commercial teams to influence product priorities and improvements
Coordinate with the Customer Success Team on customer risks and issues, ensuring alignment on key concerns
Maintain and update the knowledge base with new product information
Manage and organise the support inbox, ensuring timely responses and adherence to SLAs and OKR targets for customer satisfaction
Checking the data logs to proactively highlight any issues with Live customers usage of the platform
Assisting the Support team members with any error resolution on customer files or platform
Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
Supporting ad-hoc queries from Customer Success teams on platform behaviour

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Production Support Analyst

The Apps Support Intermediate Analyst provides technical and business support, i...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Basic knowledge or interest about apps support procedures
concepts and of other technical areas
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands how own sub-function integrates within the function and commercial awareness
evaluates situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service

Job Responsibility

Provide technical and business support for users of Citi applications
field issues and queries from stakeholders and provide short-term resolutions
work with technology partners for long-term remediation
act as a liaison between users/traders, interfacing internal technology groups and vendors
participate in disaster recovery testing
participate in application releases, testing and deployment into production
perform post-release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
analyze applications to identify risks, vulnerabilities and security issues
cooperate with development colleagues to prioritize bug fixes and support tooling requirements

Fulltime

Operations and Production Support Technical Analyst

The Operations and Production Support Technical Analyst will be monitoring produ...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

JAVA 8, 11, 17
Spring Boot
MSSQL
PGSQL
DB2
RedHat OCP
Linux
Windows IIS
AWS Native Services like S3, Lambda and CloudWatch
5+ years of experience in Operational and technical support roles

Job Responsibility

Monitoring production systems
Troubleshooting issues related to applications, databases and infrastructure
Participate/contribute in root cause analysis
Support technical work to ensure customer issues are resolved within the Service Level Agreement
Work closely with service partner to achieve group goals and customer satisfaction
Collaborate closely with other DSD teams
Provide training to guide team members on system functionalities and support processes

What we offer

Medical
vision
dental
life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Support Analyst L2 with French

Ensure the supervision and functional and application management of banking serv...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Experience in the support field with experience in incident management processes/tools
Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment)
Good written communication
Autonomy, curiosity, rigor
A proactive and reactive attitude / A team spirit and a desire to learn continuously
Ability to analyze and synthesize
Middle English and French
Banking knowledge and functional case analysis skills preferred

Job Responsibility

Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3
Take charge of incident management in conjunction with his team manager and other teams involved in the process
Provide ad hoc interventions to limit technical malfunctions
Ensure the processing of requests for daily living and other ad hoc operating requests
Ensure the production of monitoring indicators for banking services within its scope
Ensure the implementation and updating of operational documentation related to the activity
Ensure that the appropriate reports are written with your manager
The service mainly covers the production environment: Ensure daily support activities
User support: requests for information or assistance regarding the use and operation of specific applications
Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Fulltime

FX Application Support Analyst

As an FX Trade Capture Application Support Analyst you will play a pivotal role ...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in a Production Support role/environment is essential
Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
Experience installing, configuring and/or supporting business applications
Knowledge and experience of Problem Management Tools
Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills
Experience in a Foreign Exchange / Markets Support is preferred
Bachelor’s/University degree or equivalent experience

Job Responsibility

Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi
Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations
Develop and maintain technical support documentation for support team members and wider technology teams
Partner with appropriate application development and production support areas and teams to priorities bug fixes and support tooling requirements
Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
Participate in application releases from development, testing and deployment into the production environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Product Analyst

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

Israel , Netanya/Tel Aviv

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

3–5 years of experience as a Product Analyst or similar role in a tech-driven environment — mandatory
Strong command of SQL and experience analyzing large datasets
Experience with BI tools like Tableau (or similar platforms)
Bachelor's degree in a quantitative field (e.g., Engineering, Mathematics, Economics, Physics, or Social Sciences)
Solid understanding of data visualization and experimentation methodologies
Strong communication and storytelling skills in English, both written and verbal
Self-starter with critical thinking skills and a strong product mindset

Job Responsibility

Partner with product managers, developers, marketing, sales, and UX researchers to identify opportunities for improving product experience and trial conversion
Analyze user behavior throughout the customer lifecycle — from onboarding and engagement to feature adoption and retention
Define KPIs and core product metrics
build scalable dashboards to support data-driven decisions
Evaluate the performance of product features and trials, and identify areas for optimization
Provide insights, onboarding improvements, and sales funnel refinement
Communicate findings clearly with stakeholders using compelling data storytelling and visualizations
Support data infrastructure by collaborating with data engineers to optimize data pipelines and ensure data reliability

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years’ experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi Applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize potential of applications used
assess risk and impact of production issues and escalate to business and technology management
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution

What we offer

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits
diverse team of professionals
global network of people, data and relationships

Fulltime

Business Analyst / Product Manager

Orangesoft is looking for a Business Analyst / Product Manager who combines hand...

Location

Salary:

Not provided

Orangesoft

Expiration Date

Until further notice

Requirements

3+ years of work as a Business Analyst/Product Manager
Experience in iOS, Android and Web development healthcare projects
Good knowledge of HIPAA and other healthcare regulations
Product management mindset
Knowledge of product management techniques
Strong knowledge of different tools and techniques (lean canvas, user story mapping, etc.)
Experience in pre-sales activities
Strong management and communication skills
Knowledge of agile processes and principles
Advanced level of English

Job Responsibility

Elicit, analyse, and verify business requirements
Shape the product vision for MVPs
Gather, define and document functional and non-functional requirements
Facilitate collaboration between business and technical stakeholders
Apply product management techniques
Support team during development stage
Handhold the testing team and represent end-users in the UAT phase
Participate in pre-sales activities: lead the calls with the potential clients, set up and manage the estimate process, participate in proposal presentations

What we offer

Flexible work schedule
Hardware and additional accessories
20 vacation days + 12 paid days off
Knowledge-sharing sessions every week
Buddy and curatorship programs
Medical Care Package
HR Referral program
Gifts for anniversaries

Production Support Analyst

Citi

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2025

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