Production Support Analyst, Citi

Citi

Location:
India, Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams.Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Job Responsibility:

Ensures resource gaps are addressed as a priority to avoid business service disruption
Performs damage risk assessments, testing and evaluation of changes to applications and their operating environments to ensure quality is maintained
Utilizes good understanding of procedures and concepts within apps development and basic knowledge of other technical areas
Improves process efficiencies in support of unit objectives
Makes evaluative judgments to solve problems based on analysis of factual information
Resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Ensures the quality of tasks provided by self and others on team
Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity
Impacts the team and closely related work teams by influencing decisions through advice or facilitating services
accountable for end results
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

5+ years experience in application support
Consistently demonstrates clear and concise written and verbal communication skills
Good experience in SQL, Unix
Banking experience is a plus
Basic to intermediate level experience in an Apps Support role with previous people management experience

Nice to have:

Banking experience

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Production Support Analyst