Production Support Analyst, Citi

Citi

Location:
India, Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Citi Technology are seeking a highly motivated IT professionals to join our Applications Support team in Mumbai. The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company. The team provides technical support to internal end-users and monitors the health of system’s processing across Citi’s proprietary applications and tools.

Job Responsibility:

Provide front line support Citi’s proprietary technologies
Champion stability initiatives to enable application high availability for Business-As-Usual
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams
Communicate effectively with operations, technology, and business partners on a regional or global basis
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Interact with software vendors to provide best solutions to business problems
Participates in disaster recovery testing
Participate in application releases, testing and deployment into production if required
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Appropriately assess risk when business decisions are made

Requirements:

2-4 years of experience in System Analysis, applications support roles
Knowledge or working experience with Unix or Linux environment
Knowledge of ETL jobs
Knowledge or working experience on relational databases - Oracle, Microsoft SQL
Experience in Incident, Problem Management: Incident tracking & reporting
Managing ticketed query system
ServiceNow knowledge is a plus (ITIL)
Strong design & execution bend of mind to help resolve complex technical issues
It is desired but not mandatory to have experience with ETL/Database Development tools
Passion for technology, eager to learn and make a career in Technology
Knowledge on data analysis and reporting tools is a plus
Intermediate or Advanced English
Bachelor's Degree in Comp science, IT, or other engineering disciplines

Nice to have:

ServiceNow knowledge
Experience with ETL/Database Development tools
Knowledge on data analysis and reporting tools

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Production Support Analyst