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Join our team as a Product Validation Expert and play a key role in ensuring that a widely used AI-powered consumer product deliver safe, accurate, and helpful experiences. You will design and implement evaluation processes to understand user perceptions.
Job Responsibility:
Design and develop robust rubrics for evaluating AI model outputs from a user experience (UX) perspective
Receive, analyze, and execute evaluation tasks focused on identifying potential issues that could lead to a poor user experience of this AI product
Collaborate closely with cross-functional teams to define and refine product validation criteria and safety standards
Translate user insights into actionable feedback for model improvement, focusing on accuracy, safety, and helpfulness
Document findings and recommendations with clarity, ensuring stakeholders understand the impact on end-user satisfaction
Continuously monitor evolving AI product usage and proactively identify emerging risks or concerns from a UX point of view
Requirements:
Exceptional written and verbal communication skills, with a strong emphasis on clarity and precision
Ability to develop and apply evaluative frameworks that balance user experience, safety, and product performance
Strong analytical mindset and attention to detail when assessing user risks or usability issues
Comfort collaborating with diverse teams and adapting to fast-changing project requirements
Proficiency in documenting complex findings in a user-friendly and actionable manner
Nice to have:
Familiarity with current widely used AI consumer products and their typical user journeys