Product & Technical Support Specialist

• Resolve technical queries from customers and Authorised Service Partners
• Conduct laboratory investigations in collaboration with R&D
• Support the global sales team with technical queries
• Own and maintain ASP support processes to meet SLA targets
• Create and maintain servicing support materials, including SOPs, videos, and training collateral
• Develop and deliver product training for internal and external stakeholders
• Provide feedback to marketing and communications based on support trends
• Identify FAQs and areas requiring additional support
• Support the wider customer experience team across technical support, servicing, and order management

• Excellent written and verbal communication, with ability to explain complex technical subjects
• Highly organised, able to manage multiple projects simultaneously
• Computer literate (Office 365
• CRM experience desirable)
• Background in basic chemistry or chemical manufacturing
• Technical understanding of product range and applications
• Natural problem solver

CRM experience

• 25 days annual leave + 8 bank holidays (option to purchase additional leave)
• Bonus scheme & profit share based on performance
• Pension: 6% employer / 2% employee
• Life Assurance: 3x annual salary
• Health Cash Plan (up to £625/year for prescriptions, dental, therapies)
• Employee Assistance Programme & 24/7 GP Helpline
• Halma Share Incentive Plan (free shares held in trust for 3 years)
• Cycle to Work Scheme
• Holiday purchase scheme & long-service holiday rewards
• Discounts at local attractions and via Smarter Spending App