Product Support

• Support gathering insight into customer needs and championing customers' preferences to direct the product vision
• Making and keeping the product a success by ensuring it offers strong value proposition
• Responsible for delivering value to the business
• Collaborates with the team to showcase the product to stakeholders
• Supports management of the product feature backlog
• Support management defects and register quality indicators within project delivery framework
• Support the team by quickly familiarizing new team members
• Support and encourage constructive cross-country, cross function, and cross-business teamwork
• Give timely, honest and constructive feedback to others

• Experience in Credit and lending within commercial / global banking is preferred but not mandatory
• Experience working with agile programmes
• Strong decision making and problem-solving ability
• Proven ability to work across regions whilst maintaining a global perspective
• Ability to work with IT teams to deliver on tight schedules
• Understands and supports product propositions
• Supports the delivery of timely, incremental value to the business through efficient Agile ways of working
• Demonstrates a comprehensive understanding of a broad range of products relevant to the business
• Understands and can effectively describe the features and benefits for specific customers in the business
• Develops product enhancements that will improve customer experience
• Evidence of self-development across several disciplines

Experience in Credit and lending within commercial / global banking

• Equal opportunity employer
• Valued and respected workplace
• Continuous professional development
• Flexible working
• Opportunities to grow within an inclusive and diverse environment