Product Support Specialist, Robert Half

Robert Half

Location:
United States, West Long Branch

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.

Job Responsibility:

Handle technical support tickets, with a focus on product-related concerns
Deliver high-quality product support to customers, addressing inquiries related to our platform
Utilize SQL queries to delve into customer data and investigate issues
Aid customers in understanding product features, best practices, and technical configurations
Collaborate with the development team to identify, escalate, and rectify software bugs
Work hand-in-hand with product managers, engineers, and customers to elevate the user experience
Develop and upkeep support documentation to streamline troubleshooting processes
Contribute to improving the platform by providing valuable feedback from customers

Requirements:

Solid understanding and practical experience with Cisco Technologies
Proficiency in Citrix Technologies
Demonstrable expertise in Cloud Technologies
In-depth knowledge of Computer Hardware
Familiarity with Dell Technologies
Proficiency in using About Time software
Excellent knowledge and experience in Active Directory
Proficient in Backup Technologies
Strong written and verbal communication skills

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Product Support Specialist