Product Support Specialist, Robert Half

Robert Half

Location:
United States, Midlothian

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a dedicated Product Support Specialist to join our team in Midlothian, Virginia. This Contract-to-permanent position offers an exciting opportunity to support critical business systems in the construction industry. The ideal candidate will bring expertise in IT systems management, reporting tools, and cybersecurity protocols to ensure seamless operations and compliance.

Job Responsibility:

Manage and maintain IT inventory across multiple business locations
develop and present proposals for new IT equipment, such as servers, printers, and computers
evaluate IT investments to align with organizational needs and strategic objectives
monitor and ensure reliability of backup systems and disaster recovery processes
conduct regular testing of business continuity plans to minimize risks
implement and enforce cybersecurity measures, including firewalls, antivirus software, and data backup systems
oversee the management of enterprise systems and reporting platforms, ensuring their optimal functionality
create and automate business reports using tools like Power BI, streamlining data processes
provide technical training and support to employees, bridging gaps in understanding
collaborate with stakeholders to translate technical concepts into actionable strategies.

Requirements:

Proven experience in IT consulting or leadership roles within technology
advanced knowledge of Microsoft Office 365 applications, including SharePoint, Teams, and Exchange
familiarity with Power BI for data visualization and report creation
strong understanding of cybersecurity principles and IT compliance standards
ability to manage multiple projects and prioritize tasks effectively
excellent communication skills, with the ability to engage both technical and non-technical stakeholders
general knowledge of basic network troubleshooting procedures
experience documenting processes and systems for organizational use.

What we offer:

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
access to top jobs, competitive compensation and benefits
free online training.

Additional Information:

Job Posted:
October 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Product Support Specialist