Product Support SME Jobs

SAP ISU Functional SME

ComTec is seeking an experienced SAP ISU Functional SME to support and optimize ...

Location

United States , Newark

Salary:

Not provided

ComTec Information Systems

Expiration Date

Until further notice

Requirements

5+ years of SAP ISU functional experience (billing, metering, device management, customer service)
Strong incident/change management and escalation handling expertise
Solid background in SAP ISU Production Management, including incident handling, month-end, and outage management
Hands-on experience in incident and change management processes (ITIL or similar frameworks)
Experience in automation of ISU operations or proactive monitoring tools
Knowledge of SAP S/4HANA Utilities migration or implementation projects
Familiarity with integration between SAP ISU and enterprise systems (CRM, FICA, etc.)
Strong Knowledge on compliance and regulatory frameworks
Strong communication and stakeholder management abilities

Job Responsibility

Act as the functional lead and SME for SAP IS-U modules in electric utility implementations and operations
Gather and analyze business requirements across key areas like Meter-to-Cash (M2C), Device Management, Billing, FICA, and Customer Service
Provide functional support for SAP ISU projects, including configuration, testing, and business requirement validations
Manage critical incidents (Sev1 / Sev2) ensuring minimal downtime and quick resolution
Review and reduce incident backlog
work with vendors for timely resolution
Provide on-call support (24×7 rotation) and oversee SAP approvals
Monitor billing batches, alerts, and ad-hoc requests ensuring accuracy and compliance
Support SAP ISU projects and handle customer escalations effectively

Fulltime

L3 Linux Engineer SME

This role involves providing advanced level technical support for Linux products...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong knowledge in installing, configuring, troubleshooting and administration of all flavours of Linux (Level 3)
Troubleshooting networking issues in Linux environment
Strong understanding and hands on of Cluster Services in Redhat / SUSE and SGeLX
Actively participate in Disaster Recovery planning and conducting DR tests
Responsible for Standard Operating procedures issuance to incident management team
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Linux Vulnerability assessment and Mitigation
Intermediate knowledge on shell script for automating the routine tasks
Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX

Job Responsibility

Resolve customer’s issues via the telephone, email or remote sessions
Regular follow ups with customers with recommendations, updates, and action plans
Identify and escalate issues in a timely manner to vendor according to standard operating procedures
Collaborate with other OEMs in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the productivity measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Change Management/Implementation: Independently prepare, review, implement, rollback and test plans for change records
Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Inclusive work environment
Career growth opportunities.

Fulltime

Senior Commercial Product Development Underwriter

We’re helping a growing insurer hire a Senior Commercial Product Development Und...

Location

United Kingdom , Essex

Salary:

80000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Background in commercial underwriting, ideally SME
Experience developing or improving insurance products
Used to working with different teams across a business
Good understanding of FCA requirements
Strong knowledge of SME commercial products
Confident with pricing and data analysis
Clear communicator across teams and partners
Interest in digital and data-led underwriting (a plus)
Cert CII (or working towards) preferred

Job Responsibility

Design and refine SME commercial products to align with market needs and business goals
Collaborate with underwriting, claims, compliance, and distribution teams to develop and implement product enhancements
Support pricing strategies and update policy wordings and terms to improve clarity and performance
Ensure all product developments meet regulatory standards and internal governance
Conduct competitor and market research to identify emerging risks and opportunities
Support product training, documentation, and go-to-market activity across internal and external teams

Fulltime

Senior Wordings Counsel

We’re supporting a leading City insurer in their search for a Senior Wordings Co...

Location

United Kingdom , London

Salary:

150000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

England & Wales qualified practising solicitor (or equivalent)
Proven experience working in an underwriting, broking, or legal environment
Strong knowledge of commercial and SME insurance products across multiple lines of business
Understanding of regulatory product governance requirements relating to the creation and management of insurance products, including policy wordings and associated documentation
Professional, customer-focused approach with a commitment to delivering positive customer outcomes
Ability to work independently with minimal supervision
Excellent written and verbal communication skills
Capacity to contribute constructively to product design and specification for both new and existing business
Strong organisational skills, with effective time management and administrative abilities
Excellent interpersonal and negotiation skills

Job Responsibility

Lead the design, technical content, and final production of insurance documentation including Policy Wordings, Evidence of Cover documents, Certificates of Insurance and Reinsurance, IPIDs, Proposal Forms, and promotional/marketing brochures
Draft or approve documentation across a wide range of insurance products
Provide expert advice and support to underwriters on all matters relating to policy wordings, ensuring adherence to internal protocols and best practice
Maintain a comprehensive library of wordings for underwriter use
Act as a key member of the Product Oversight Group, providing wordings advice and support for SME products
Develop and maintain clear, concise wordings tailored to SME customers
Build strong working relationships with underwriters, brokers, coverholders, and internal stakeholders
Share market and regulatory guidance regarding policy wordings and exclusionary language with internal teams
Support compliance, delegated authority, and underwriting management functions in drafting insurance-specific agreements and documents, including binding authority agreements
Deliver training for staff on wordings and product-related matters when required

Fulltime

RPA (Robotic Process Automation) SME

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Resolve client technical issues through diligent research, reproduction and troubleshooting
be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
work closely with L1, L2 Production Support team to resolve Production issues
respond to client requests regarding outages, performance degradation and project status with excellent communication skills
work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
manage client communication and address client pain points
document all technical inquiries, develop and review content for knowledgebase using tool set
determine how results will be measured and complete a post-project evaluation to determine how well results were achieved
develop tools and best practice for repeatable tasks and execution by working closely with developer team members
ensure all project documents are safely archived following project completion

Job Responsibility

Resolve client technical issues through diligent research, reproduction and troubleshooting
be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
work closely with L1, L2 Production Support team to resolve Production issues
respond to client requests regarding outages, performance degradation and project status with excellent communication skills
manage client communication and address client pain points
document all technical inquiries, develop and review content for knowledgebase using tool set
ensure weekend activities complete successfully through assignment, coordination, oversight and validation and checkout
work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
maintain flexible work schedules, which may include evenings, weekends or holidays to work on deployments or regularly scheduled maintenance
resolve any issues and solve problems throughout the project life cycle while working with team members, System Administration, and Database administration

What we offer

Work on a strategic robotic platform at Citi
get exposure to various business departments at Citi
build the experience of working in global development teams
build project management skills

Fulltime

New

Skybridge Production Control

In this role, you’ll play a critical part in keeping our production operations r...

Location

United States , Mesa

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

1–3 years of direct experience in operations, production control, supply chain, or a related field
Familiarity with ERP systems (Microsoft D365 experience preferred) and the ability to troubleshoot system escalations
Strong analytical skills with experience tracking and interpreting operational or inventory data to identify trends and support decision making
Hands-on experience maintaining production or engineering work orders and ensuring data accuracy within a manufacturing environment
Ability to act as a resource or subject matter expert within a team, providing support on process or system-related challenges
Strong communication and collaboration skills to work effectively with cross-functional teams and leadership

Job Responsibility

Manage, track, and evaluate operational activity and KPIs across the Production Control team, driving continuous improvement through better real-time data visibility
Partner with the team to resolve system escalations within D365 and ensure smooth day-to-day operations
Maintain system accuracy with the authority to close engineering work orders and delete production orders as needed
Track and analyze trends (e.g., cycle counts, inventory variances) to identify recurring issues and support data-driven decision making for future process improvements
Serve as a resource and SME for the Production Control team, providing guidance and support on complex issues
Support the Operations leadership team with resolving Production Control challenges quickly, preventing disruptions to the overall operations processes
Material Handling for production material fulfillment

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Through Life Support Engineer

The Through Life Support Engineer (TLSE) will provide the technical link between...

Location

United Kingdom , Coventry

Salary:

45000.00 GBP / Year

NP Aerospace Limited

Expiration Date

Until further notice

Requirements

Educated to a minimum of Framework Level 3 in an Engineering discipline
Strong problem-solving skills, with the ability to research and propose technical solutions
Experience interpreting technical reports, drawings, specifications, and standards
Excellent written and verbal communication skills to clearly convey ideas, plans, and technical information
Methodical approach with high attention to detail
Ability to interact confidently with all levels of staff and customers, both internally and externally
Aptitude or experience in interpreting technical engineering information
Experience in commercial parts sourcing to meet specifications

Job Responsibility

Collaborate with cross-functional teams, including Aftermarket Sales, Engineering, ILS, and Procurement, to ensure seamless integration of Aftermarket support solutions
Provide technical support for Aftermarket contracts and sales
Support Procurement with technical sourcing and validation of components, including alternatives and obsolete items
Act as the technical link between ILS, TLS, and Design teams, maintaining alignment across delivery functions
Maintain accurate technical configurations and documentation to support procurement activity
Apply knowledge of ILS tools such as Maintenance Task Analysis (MTA), Levels of Repair Analysis (LORA), NATO codification, and packaging/handling standards
Influence product design for supportability, identifying and managing the impact of design or product changes
Use and maintain technical publications to ensure accuracy and configuration in support of Aftermarket sales
Support ILS during product introduction, contributing to Aftermarket sales and ongoing product sustainment
Conduct sourcing, validation, and engineering Verification and Validation tasks to ensure contract compliance

What we offer

Performance rewards – discretionary bonus opportunities
Flex your day – flexible start and finish times (subject to manager approval and operational needs)
Time to recharge – 25 days’ holiday + 8 bank holidays, with the option to buy more through our Holiday Purchase Scheme
Support for Defence – two weeks’ paid leave for Reservists and Cadets, plus paid leave for Cadet Force Adult Volunteers (CFAVs)
Future security – competitive pension scheme (9% combined employer/employee contributions
Peace of mind – life cover at 3x base salary
Health & wellbeing first – BHSF Cash Healthcare Plan to support everyday health costs
Grow with us – career development and advancement opportunities within a global business
Supportive environment – a team culture built on innovation, collaboration, and purpose

Fulltime

Vice President Financial Crime

Some careers have more impact than others. If you’re looking for a career where ...

Location

India , Bangalore

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

Minimum 8 to 10 years of relevant experience in AML / TM and Sanctions knowledge experience, preferably gained within HSBC or one of its peers
Good understanding of business lines operating at global banks
Demonstrated experience in managing stakeholders and regional teams handling AML / TM processes such as AML / TM Investigations / Operations
Demonstrated experience in handling (from a functional perspective) projects in the FCC space in a global context (example – implementation of Transaction Monitoring systems)
Experience working in model development and advanced data analytics with advanced tools like Python, R, Qlik, etc.
Familiarity with Machine learning and AI concepts will be an added advantage
Knowledge or experience with machine learning, AI and Technical coding is preferred
Logical thinking, problem solving and analytical mindset
Excellent communication skill (oral, written, and presentational)
Maintain a collaborative and positive working environment among all stakeholders and senior leadership team

Job Responsibility

Assist in delivering an end-to-end oversight of TM framework including data, model, investigation, and risk assessment
Prepare the packs / submissions for multiple regional and global governance forums like TMOB, MENAT FC ManCo, etc
Preparing TM related papers with highest quality within stringent timelines and present it in competent governance forums
Roll out of Global TM Strategy in the Region
Review thematic TM issues across Lines of Business (LoBs) and Countries in the Region and liaise with Audit, Assurance and other review functions to help resolve / create consistency
Provide appropriate AML SME expertise, with support from the wider FC team, with specific focus on assessing AML risks related to TM as a key control
Support the Regional Data Governance in ensuring that the data quality for the identified critical data element impacting TM is improved and complete
Responsible for the governance of TM control framework, ensuring that proposed changes or new TM capabilities, support the overall AML goals and enhance the ability to deter, detect and protect against financial crime risks
Drive the TM Risk Assessment process in the Region and Country in close collaboration with LoB
To form recommendations and provide guidance (both at a strategic and operational level) that are required to ensure the effectiveness of TM monitoring controls

What we offer

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count
We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment

Fulltime

Product Support SME

Delta Solutions & Strategies

Location:
United States , El Segundo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:United States , El Segundo

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Salary:

Job Responsibility:

Requirements:

Additional Information:

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December 08, 2025