Product Support Manager Job at Arrow Electronics (Casablanca)

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed services
Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput, and latency
Define and implement application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
Participate in business review meetings, relating technology tools strategies to business requirements

Fulltime

Production Support Manager

This role will be integral in providing technical leadership, creating and uphol...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Experience Level - 10+ years
2-3 years of experience in a leadership or team lead role within a technical support organization
4-5 years of hands-on experience in a Production Support or technical troubleshooting role
Bachelor's degree in Computer Science, Engineering, IT Management, or a related field
Solid understanding of web application development using Java J2EE, Oracle, and SQL
Familiarity with HTML, JavaScript, and server-side technologies
Strong communication skills and ability to manage shifting priorities with professionalism
Experience supporting enterprise-level, web-based applications throughout their lifecycle

Job Responsibility

Identify new ideas for growth and increasing customer satisfaction
Analyze case trends to determine high impact requirements to improve quality, resiliency and proactive monitoring
Collaborate with the management team on setting best practices or adjusting operational coverage to meet demands
Participate in managing SLA's and KPI's to ensure the team is meeting or exceeding our expectations
Participate in the creation and maintenance of standard operating procedure documentation and training materials
Lead and have ability to dig in technically on production support, troubleshooting and maintenance
Lead and coach on remotely and locally debugging code for multiple applications using the Bottomline standard tools on BT technology and architecture
Lead the Support team in troubleshooting with the Implementations and Delivery Teams on defect resolution and solution delivery
Work with L3 teams on incidents and defects
Provide training, mentoring and coaching as appropriate

Support Services Product Line Manager

Designs, plans, develops and manages a product or portfolio of products througho...

Location

Poland , Warszawa

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in computer science, engineering or related field of study
MBA or advanced degree in computer science or engineering preferred
10+ years of work experience in related field
Technical understanding and knowledge of the relevant industry
Extensive team skills and ability to cross functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects
Extensive skills in cost efficient solution building, financial performance metric creation and analysis
Extensive business acumen and knowledge of root cause analysis and problem detection
Technical understanding and knowledge of the relevant industry and ability to provide product specific technical training to the team

Job Responsibility

Independently leads and drives the end to end strategy and operational product roadmap for one or more complex products or a product portfolio
Builds and delivers the value proposition, target customer segments, and business case to bring innovative and disruptive products to market for a product portfolio with respect to the whole company product portfolio (i.e. Product configuration mix, Revenue/Margins, financials, market share)
Synthesizes market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen
Guides key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit)
Creates and drives goal alignment and collaborates across one or more products' value chain partners to optimize margins and enable success of products per plans across the product lifecycle. (ie. Engineering: product development, Supply Chain: SKUs, inventory and Marketing: marketing and pricing strategies and Go To Market Plan)

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Technical Product Manager (Data Products)

As Senior Product Manager for Data Products, you will contribute to the developm...

Location

United States

Salary:

133378.70 - 208000.00 USD / Year

Karat

Expiration Date

Until further notice

Requirements

5+ years of product management experience working on B2B offerings, with demonstrated experience shipping products to technical audiences
Hands-on technical curiosity with demonstrated history of personally exploring tools, technologies, and AI advancements
passionate about staying current with emerging tech trends through direct experimentation
Proven ability to navigate ambiguous, customer-facing product decisions at scale with incomplete information and evolving requirements
Ownership mentality with demonstrated follow-through: history of proactively identifying problems and solutions, then driving resolution even outside formal responsibilities
Consistent hustle and scrappy execution: demonstrated ability to deliver high-quality results quickly while continuously iterating
creative problem-solving when working with limited resources or constraints
Experience defining, launching, and scaling products with measurable business impact
Strong analytical skills with experience building customer-facing analytics products
Demonstrated ability to work with datasets and translate data insights into customer-facing products

Job Responsibility

Product Development & Execution: Support development of innovative data and benchmarking products
help prioritize features based on customer needs and business objectives
partner with engineering, data science, and UX teams to deliver sophisticated yet intuitive analytics experiences
Analytics & Insights: Help transform our extensive interview dataset into actionable benchmarking products
contribute to products that provide customers with industry insights and competitive intelligence
support frameworks for measuring and comparing talent across roles, levels, and interview formats
Market & Customer Focus: Gather customer feedback to inform product decisions
monitor performance metrics and identify improvement opportunities
support Go-to-Market teams on expansion strategies
contribute to business cases for new offerings

What we offer

Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents)
Medical (Regence PPO and HDHP available)
HSA employer contribution for those enrolled in the HDHP medical plan
Dental and Vision (Guardian)
100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
Optional Life Insurance available
Flexible Savings Account (Healthcare)
401(k) match of 4%
100% employer-paid mental wellness support via Spring Health for employees and eligible dependents
10 therapy sessions per year at no cost to employee

Fulltime

Product Management Group Manager

The Product Management Group Manager is a senior management level position respo...

Location

Mexico , San Pedro Garza García

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Degree in Business Administration, Finance, Marketing, specialized analytics, or related discipline
Experience with banking and investment products
Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles
In-depth knowledge of industry and competitor products/services
Working knowledge of industry practices and standards
Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
Ability to develop strategy, gather resources, and inspire a diverse set of individuals
Consistently demonstrates clear and concise written and verbal communication
Demonstrated negotiation skills

Job Responsibility

Manage a team of professional to accomplish established goals and conduct personnel duties for team
Lead strategic program roadmap, program/product launch, and marketing programs to gain maximum benefit from each product/program
Construct and ensure successful execution of a marketing plan spanning product, brand, acquisition, customer and retention, and improving performance, brand preference, and client engagement
Develop plans and execute functional strategies for a country, group of countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within region or business
Manage day-to-day product marketing for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
Participate in development of client valued propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
Direct and oversee program life cycle including market demands, technology trends, and the competitive field as well as develop and communicate a business plan to approach the marketplace
Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy, and participate in technology development and market launch activities
Manage external partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements
Create and deploy profitable marketing strategies, lead conceptualization and implementation of key growth initiatives, and maintain current market intelligence on the overall industry verticals and competitors

Fulltime

Program Manager, Product Roadmap Planning & Program Management

The Roadmap Planning & Program Management team sits at the intersection of strat...

Location

United States , San Francisco

Salary:

176000.00 - 220000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment
Strong product and/or technology experience including product management or engineering (software preferred)
Demonstrated ability of shipping software products at global scale having overcome a variety of challenges
Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program
World-class verbal and written communication skills that can simplify complex topics
Exceptional influencing and presentation skills
Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)
Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations
Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.
Thrives in ambiguity in a fast-paced, hyper-growth organization

Job Responsibility

Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule
Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale
World-class communicator that can simplify the complex
Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment
Brings an experienced product mindset to tie strategy and execution together
Develops program plans that are unique to each initiative and require strategic thinking
Operates at a variety of altitudes by tailoring communication style and approach
Expert collaborator that is able to understand consumer, technology, and design
Goes beyond status reporting to drive issues to resolution
Understands best practices, drives improvements, and focuses on simplification

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Product Manager, Growth & Product Marketing

As the Senior Product Manager for Growth & Product Marketing, you will lead the ...

Location

United States , Los Angeles

Salary:

128000.00 - 170000.00 USD / Year

Fox News Media

Expiration Date

Until further notice

Requirements

6 to 8 years of product management experience
At least 3 years leading growth or acquisition-related work
Deep experience optimizing product funnels and conversion workflows across multiple platforms
Proven ability to deliver measurable growth through experimentation and product iteration
Familiarity with CRM tools, in-product marketing tech, and messaging infrastructure
Strong cross-functional collaboration skills with marketing, design, engineering, and analytics
Experience using data to shape strategy, prioritize initiatives, and evaluate performance
Ability to think strategically while executing quickly and iteratively
Passion for building seamless, engaging growth experiences that drive long-term user value

Job Responsibility

Own and lead the growth product roadmap, with a focus on acquisition, activation, engagement, and retention
Optimize subscription funnel performance and conversion across mobile, web, and living room platforms
Design and iterate on onboarding flows, registration UX, and in-app upsell mechanics
Build personalized journeys through lifecycle messaging, recommendations, and promotions
Partner with marketing and CRM to launch in-product campaigns and cross-channel engagement
Run A/B tests and multivariate experiments to validate ideas and improve key growth metrics
Work closely with data science to define KPIs, measure performance, and build predictive growth models
Develop infrastructure to support lifecycle communications via push, email, and in-app surfaces
Leverage behavioral data and user research to continuously improve growth strategy

What we offer

medical/dental/vision
insurance
a 401(k) plan
paid time off
other benefits in accordance with applicable plan documents

Fulltime

Director of Product, Product Guild Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

Israel , Netanya/Tel Aviv

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

10+ years of experience in Product Management, with a proven track record as a builder with a deep understanding of product lifecycles and methodologies
A strong background as a Product Director or VP Product, demonstrating extensive experience in establishing and leading product management practices
Ability to connect with Product Managers at all levels, providing the mentorship and resources they need to thrive
Strong familiarity with data-driven methodologies, helping teams leverage insights to inform product decisions and strategic planning
Proficient English communication skills, both written and verbal, with an ability to engage stakeholders across all levels
Proven ability to work cross-functionally, fostering collaboration among Product, Engineering, Data, Design, and other teams
A commitment to growing the product community at JFrog, ensuring a culture of learning and excellence

Job Responsibility

Redefine the Craft of Product ManagementDesign the blueprint for what excellent product management means at JFrog in the AI era – crafting adaptable, scalable frameworks that support the full product lifecycle, from 0→1 innovation to enterprise-grade scale
Set the Standard Across the OrganizationEstablish unified methodologies, tools, and quality benchmarks that bring consistency, clarity, and velocity across all product teams, regardless of their domain or maturity stage
Own and Evolve PM Hiring & GrowthLead the recruitment strategy for all product managers — designing role profiles, interview frameworks, and evaluation criteria. Build onboarding and growth programs that turn good PMs into great ones
Build a High-Performance Product CommunityFoster a connected, collaborative culture among product managers — where ideas flow, mentorship thrives, and knowledge sharing becomes a core part of how we build
Be a Voice for Evidence-Driven DecisionsEmbed a culture of measurable outcomes by educating PMs on how to leverage data, customer signals, and product metrics to inform strategy and measure success

Product Support Manager

Arrow Electronics

Location:
Morocco , Casablanca

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 11, 2026

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Location:Morocco , Casablanca

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:February 11, 2026

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