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Reporting to the Head of Buying, we are seeking a proactive Product Support Coordinator to join our team. We are seeking a great all-rounder who will be supporting our Admin and Buying teams.
Job Responsibility:
Product creation and database maintenance
Creating products in our system using excel templates and data entry into our B2B online platform
Communicate with suppliers to ensure all product descriptions are appropriate and images are high quality
Create and maintain product listings on Amazon
Maintain supplier product listings on ERP
Process supplier invoices into ERP online platform
Monitor a variety of inventory system alerts, reviewing each for investigation and correction
Support product buyers and admin team in their day-to-day activities when required
Requirements:
2 years + experience working in an administrative role
Data entry experience with high attention to detail
Advanced knowledge of Microsoft Office Suite of programs including Outlook/excel
Skilled in Microsoft Excel, including advance functions such as VLOOKUP, pivot tables and the use of tools like “what if analysis” for date -driven decision making
Knowledge of database maintenance, ensuring accuracy, consistency and regular updates to support efficient business practices
Ability to multitask and build strong working relations
Customer service experience
Nice to have:
Experience in product creation processes, including inputting and organising product-specific data would be an advantage
Ideally be able to assist in reviewing new products (Knowledge and passion of Board Games desired but not essential)
What we offer:
Friendly and supportive culture
On the job training provided
Access to Employee Assistance Program
Flexible hybrid workplace with the opportunity to work from home one day a week