Product Solutions Manager

• Program Assistance (1:1, one-off): Conduct targeted sessions with customers to gather feedback, improve workflows, or solve specific challenges
• Product Education: Create and maintain customer-facing content (product support docs, how-to guides, trainings) that reduce repetitive support needs for both new and existing features
• Customer to Product Feedback Loop: Surface recurring pain points from customer interactions and collaborate with the product team build quality-of-life features then assist in their adoption
• Special Projects Owner: Take on new initiatives to help Mica (head of operations) with new systems, research, and program rollouts

• System thinking capabilities potentially from a UX service design, engineering, or design background
• Managed content and/or training programs for a product that has gone through both major updates and minor continuous updates
• Proficiency with multiple business operations to aid in your understanding of our customers and their various workflow challenges
• Independently owned high visibility projects that moved business metrics and strategic initiatives
• 3+ years experience

Medical, Dental, PTO, Holidays, 401k w/ matching