Product Quality & Recovery Manager, IKEA

IKEA

Location:
Canada, Edmonton

Category:
Sales

Contract Type:
Employment contract

Salary:

58960.00 - 75000.00 CAD / Year

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Job Description:

At IKEA, the Product Quality & Recovery Manager will lead a team to improve customers' product experience and ensure that product quality and safety processes are maintained at the highest standards, all while focusing on sustainability and circularity principles. This role involves operational excellence, team development, and contributing to IKEA’s continued success by creating a great As-Is commercial shopping experience.

Job Responsibility:

Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do
Co-operate across functions in the customer meeting point to ensure everyone understands and actively contributes to the product quality & safety and recovery processes
Take the lead in ensuring that the unit works proactively with improving customers product experience, by acting as an ambassador for our customers’ product experience and ensuring timely reporting of any product safety, compliance or quality deviations, incidents, and risks in the IKEA product deviation reporting system
Establish the pre-requisites for the team to deliver customers a great commercial shopping experience in As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of products that end up in the reverse flows
Lead establishment of efficient and effective ways of working in the unit to block & sales stop IKEA products with identified product safety and/or quality deviations, thereby preventing any sales stopped, defect or recalled products from reaching our customers
Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities
Identify and continuously ensure optimal usage of common working methods, processes and tools related to the product quality, safety, and recovery processes
Actively lead and promote the IKEA social and environmental commitments and work with the team to understand how, together, you can contribute to sustainability and circularity
Develop the team and its individual members and ensure plans for succession.

Requirements:

You have 2-3 years of leadership experience in a customer-oriented high-volume commercial retail environment
You’re an ambassador and a good example of good IKEA leadership and IKEA values
You have a proven ability to deliver strong business results through people and are business-minded and have a good understanding of customer behaviour in an omnichannel retail environment
You’re able to plan and execute operations in a busy high volume retail environment and can maintain effective work and leadership behaviour in the face of setbacks or pressure
You have extensive knowledge of the store's product quality, safety, and recovery processes and good understanding of merchandising techniques and how to create a commercially attractive As-Is offer, both instore and online
You’re knowledgeable IKEA product range as well as functions within the IKEA units and how they contribute to the product quality, safety and recovery processes
You have extensive knowledge of using IT systems and other tools in daily work duties and good knowledge of the waste management and sustainability principles
You have a good understanding on how each workflow within product quality, safety and recovery affects the profit and loss of the unit.

What we offer:

Wellness days
Extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts
Free drinks and different healthy meal options in the co-worker restaurant
Parental leave
Bereavement leave
Employee assistance program.

Additional Information:

Job Posted:
June 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Product Quality & Recovery Manager