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Atea Managed Services is driving one of the most ambitious transformations in our history—creating a cutting-edge digital ecosystem. This includes a brand-new ERP platform, a fresh out-of-the-box ServiceNow instance, and a unified enterprise architecture and data model across our entire organization. At the core of this transformation is the Configuration Management Database (CMDB), the key to unlocking automation, AI, and data-driven operations. Be part of this journey and help shape the future with us!
Job Responsibility:
Define and maintain the CMDB product vision and roadmap, aligned with enterprise architecture and business goals
Gather and prioritize requirements from multiple stakeholders, ensuring compliance with ITIL processes and data governance standards
Work closely with the Configuration Management Process Owner to drive process excellence and compliance
Partner with the Data Architect to align CMDB structures with the enterprise data model and integration patterns
Champion out-of-the-box ServiceNow capabilities, minimizing customizations while maximizing business value
Act as the customer voice in agile ceremonies, ensuring backlog channel deliver measurable outcomes
Monitor product performance and continuously improve data quality, automation potential, and user experience
Requirements:
Proven experience as a Product Owner or similar role in enterprise IT settings
Deep knowledge of ServiceNow CMDB and CSDM
Understanding of ITIL Configuration Management principles
Familiarity with data modeling, integration patterns, and enterprise architecture concepts
Excellent stakeholder management and communication skills
Passion for data-driven automation and digital transformation
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