Product Operations, AI Content Job at Pomelo Care

Lead Content Designer, Confluence AI

As a Lead Content Designer in the AI and Horizontals organization, you'll help s...

Location

United States , San Francisco; Mountain View; Seattle

Salary:

145200.00 - 233300.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years if experience in a content design role, designing complex or enterprise-level software
Demonstrated experience designing for AI (or related) features
Experience creating and delivering content strategy which impacts multiple teams or departments
Experience delivering end-to-end content design outcomes from ideation through to delivery, both within product and for supporting documentation
Passion for storytelling and experience bringing design direction to life and influencing cross-functional stakeholders
Experience coaching and leading other content designers by providing critique and supporting effective design operations to generate higher quality outcomes for users
Facilitation and leadership skills - you can work dynamically across multiple teams and align cross-functional partners around clear goals and design solutions
Experience balancing customer needs and business goals
Experience in design systems, identifying and creating common content patterns and frameworks requires to support a range of customer use cases
The ability to work in design tools like Figma to collaborate with product designers on projects.

Job Responsibility

Lead the strategic vision and content design outcomes, providing clear direction for Confluence AI experiences
Apply your systems thinking and ability to understand complex journeys to drive better content design outcomes for users
Be a content design craft leader to coach other designers and ensure consistent and cohesive experiences across Confluence, including leading design reviews
Have expertise in content strategy, content operations and effective communications which elevates your influence and impact
Lead and deliver design projects end-to-end, working across various teams and stakeholders and tying work back to customer value and outcomes
Drive research and identify success metrics, ensuring design solutions continue to deliver customer value
Collaborate with some of the industry’s smartest (and nicest) people. You’ll work with Engineers, Product Managers, Products Designers, Researchers, Marketing Experts ad Analysts to advocate for the user experience in our products and ship high quality work.

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Product Manager Data & AI

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...

Location

Germany , Hamburg

Salary:

Not provided

Wunder Mobility

Expiration Date

Until further notice

Requirements

Proven track record as a Product Owner / Product Manager in B2B SaaS
Experience with data products, analytics, and AI-powered solutions is a strong plus
Strong commercial orientation: able to define pricing and positioning to reach revenue targets
Ability to lead research, speak directly with clients, and validate product-market fit
Experience writing product documentation and customer-facing content
Hands-on, entrepreneurial mindset: able to start lean and learn before scaling
Excellent communication skills across technical, commercial, and leadership teams

Job Responsibility

End-to-end ownership: Take over from our Co-CEO, who has been covering this track, and lead vision, roadmap, execution and quality assurance
Customer-facing leadership: Speak directly with operators to get valuable insights about pains and needs, validate use cases, and ensure our products solve problems worth paying for
Define KPIs & insights: Work with operators to identify which metrics matter, and ensure our product delivers actionable data and actions
Strategy & monetization: Shape product tiers, define pricing strategy, and position them in the market
Go-to-market contributions: Write helpful documentation and lead-generating product marketing content that supports adoption and customer success
Drive adoption: Deliver business impact for clients and revenue impact for Wunder by ensuring that the product and its features are not just launched, but actively used
Scalable foundation: Lay the groundwork for growing the team as the product line expands
Define and prioritize the analytics & AI roadmap, aligned with business goals
Lead customer research: run interviews, test prototypes, validate pricing and willingness-to-pay
Collaborate with your team of a data analyst and AI engineers to deliver valuable features in high quality

What we offer

Hybrid model: 3 days in our Hamburg office, 2 days remote
25-day paid & unlimited unpaid vacation: Take the time to rest and recharge!
30-day workation: Work from anywhere in the world once a year
Future growth: Opportunity to build and lead a team as the product line scales

Fulltime

AI Operations Specialist

We are seeking a detail-oriented Agentic Specialist to oversee the daily operati...

Location

United States , San Francisco

Salary:

75000.00 - 125000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Demonstrated experience working with CRM systems, marketing automation platforms, or customer engagement tools
Strong written communication skills with exceptional attention to detail and ability to maintain brand voice consistency
Basic understanding of sales processes, lead qualification, and customer journey mapping
Comfortable with technology and demonstrated ability to quickly learn new software platforms and tools
Familiarity with data analysis tools and ability to create basic reports and dashboards
Ability to multitask and prioritize effectively in a fast-paced, dynamic environment
Strong problem-solving skills with a proactive approach to identifying and addressing issues
Excellent interpersonal skills for collaborating across multiple departments and stakeholder groups

Job Responsibility

Daily Operations & Monitoring: Monitor AI agent conversations and interactions with prospects in real-time to ensure optimal performance and customer experience, review conversation logs for quality, accuracy, and brand compliance while identifying opportunities for improvement, conduct regular health checks on agentic systems to prevent downtime and maintain seamless operations
Content Management & Optimization: Update and maintain comprehensive supporting content libraries including objection handling scripts, product information, and conversation flows, identify gaps in AI knowledge base and flag content needs to marketing and sales teams for development, ensure all agentic tools have access to current, accurate, and compelling messaging that aligns with company positioning
Technical Support & Issue Resolution: Troubleshoot basic AI agent issues including conversation flow problems, integration hiccups, and content delivery errors, escalate complex technical problems to appropriate teams while maintaining detailed documentation of issues and resolutions, serve as the primary point of contact for sales and success teams experiencing agentic tool challenges
Performance Analysis & Reporting: Track key performance metrics including conversation completion rates, lead qualification accuracy, response times, and conversion metrics, generate regular reports on agent effectiveness, identifying trends and opportunities for optimization, present findings to stakeholders with actionable recommendations for improvement
Cross-Functional Collaboration: Collaborate closely with sales and marketing teams to ensure AI messaging stays current with product updates, campaign launches, and market positioning changes, partner with customer success teams to optimize post-sale agentic interactions and support workflows, work with product and engineering teams to communicate user feedback and feature requests

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director of AI Product Marketing

HPE is looking for a Senior Director of AI Product Marketing to build and lead a...

Location

United States , Spring

Salary:

180500.00 - 414500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10+ years in product marketing specifically, with recent senior roles in AI/analytics product marketing
ideally with deep Enterprise IT experience
5+ years of direct people leadership experience
Mastery of marketing functions
firm grasp of the technology, customer needs and market landscape
ability to tell a clear, differentiated story that resonates in the market
strong writing and presentation skills
growth-oriented people leader with a history of developing high performing teams
ability to get work done through others and operate at scale

Job Responsibility

Define the role of Product & Solution Marketing for AI within HPE, and lead the transformation of the PSM team and broader marketing organization in new ways of working
Build a high functioning product marketing team, including assessing the required skills on the team, providing ongoing coaching and development, performance management, and recruiting new talent to fill gaps
Collaborate with multiple Business Units and Sales specialist teams to Develop annual go-to-market strategy that lays out the target audiences, hero products, key positioning, and customer needs for the fiscal year, upon which all outbound marketing will be based
Own the messaging and positioning for our core products, understand our buyer personas and develop clearly differentiated and relevant content that resonates for each customer segment
Lead cross-functional team to launch new products and capabilities to our customers and drive ongoing thought leadership in the relevant markets
Develop a full set of materials to improve the ability of our sales, marketing, and revenue teams to successfully capture product demand, including building writing and presentation skills on the team rather than outsourcing
Drive cross-functional development of demand programs to grow the HPE share in target areas, Capture customer demand including thought leadership, content marketing, events, ABM, and earned media
Collect and communicate customer, competitive and industry insights, to ensure marketing teams stay closely connected to external trends rather than internal forces
Act as an advocate across teams for: marketing within the Business Unit, voice of the customer advocate within the product organization, BU advocate within the broader marketing team
Track and consume competitive intelligence from multiple sources and act as a subject matter expert on competitive activity within the company

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Head of Content

Shape how the world's leading AI teams discover and adopt cutting-edge technolog...

Location

United Kingdom , London

Salary:

Not provided

Encord

Expiration Date

Until further notice

Requirements

At least 6 years of experience in B2B SaaS
Minimum 2 years leading content teams
Experience building scalable content operations using AI
Experience creating content for ML, Data Science, or DataOps personas is highly desirable
Experience successfully producing diverse content formats including video, webinars, or podcasts that drive both engagement and conversions
Understanding of how to create technical, substantive content that earns the respect of senior leaders and technical audiences
Commercial and strategic mindset
Ability to develop high-level strategy and execute
Comfortable with ambiguity, fast pace, and changing priorities
Takes initiative without waiting for perfect conditions

Job Responsibility

Build a scalable content engine - identifying key formats, topics, and channels that move the needle across the buyer journey, including video content, webinars, and podcasts
Create sophisticated, technical content that positions us as thought leaders among senior AI executives and decision-makers
Own our content ecosystem through a commercial lens - ensuring every piece attracts the right audience, resonates with their needs, and drives conversions
Pioneer new content formats that create buzz and expand our reach while driving pipeline
Collaborate with Product, Design, and Sales to ensure all content is accurate and compelling
Conduct prospect research to inform content strategy and voice-of-customer messaging
Represent the company at events, conferences, and partner gatherings (flexible travel schedule averaging 2 weeks per quarter across Europe and USA, planned well in advance)

What we offer

Competitive salary, commission and equity in a hyper growth business
Strong in-person culture: most of our team is in the office 3+ days a week
Room to grow into anything you choose to
25 days annual leave a year + public holidays
Annual learning and development budget
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
Company lunches twice a week
Monthly socials & bi-annual off-sites

Fulltime

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Content Producer

The Content Producer is responsible for managing the end-to-end production of in...

Location

United States of America , Somerville

Salary:

62700.00 - 83380.00 USD / Year

Puma Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Production, Digital Media, or related field
2-4 years of experience in a content production role within a global brand, creative agency, or in-house marketing organization
Proven experience across all phases of integrated campaigns, including pre-production, production, and post-production
Strong understanding of production workflows, industry costs, vendor fees, and usage rights
Exceptional organizational skills with the ability to manage multiple projects simultaneously in a fast-paced environment
Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and with external partners
Creative problem solver with a calm, solution-oriented approach under pressure
Highly collaborative, flexible, and proactive, with a strong sense of ownership and accountability
Proficient in Adobe Creative Suite
Willingness to travel up to 30% (domestic and international), occasionally on short notice

Job Responsibility

Lead mid-scale content productions from kickoff through delivery, ensuring timelines, budgets, and milestones are met across all production phases
Partner with internal teams and external vendors to develop and execute creative solutions that balance quality, efficiency, and brand integrity
Manage production budgets and financial documentation, including cost tracking and reconciliation
Source, vet, and negotiate with vendors and production partners to ensure access to top talent and resources
Maintain clear communication and alignment across all stakeholders throughout the production process
Ensure all deliverables meet brand standards, legal guidelines, and usage rights
Demonstrate working knowledge of file formats and technical specifications for images, video, and other digital and print deliverables, including resolution, compression, and color profiles (RGB, CMYK, etc.)
Stay informed on emerging production trends, tools, and AI-driven solutions to enhance workflows, creative output, and operational efficiency
Anticipate challenges and proactively troubleshoot issues in production and post-production

What we offer

Bonus
Benefits

Content Marketing Manager

The Content Marketing Manager will architect and execute a comprehensive content...

Location

United States , Los Angeles

Salary:

115000.00 - 144000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

5+ years of experience building successful B2B email, social, and content marketing campaigns
Proven experience with AI-powered marketing tools (e.g., for content generation, personalization, or analytics) and a strong understanding of how to use them to achieve marketing goals
A demonstrated ability to design and execute a strategic content marketing plan globally tied to KPIs which directly influence pipeline
Copy that converts prospects into leads and buyers
Hands on experience managing all components of successful email campaigns
Ability to edit all types of content including text, video, audio and images
Experience with digital marketing including SEO, SEM, Social Media, and web analytics
Thorough, nuanced understanding of statistics and metrics governing email and content marketing
Strong project management and organizational skills
Exhibit a high level of energy, drive, enthusiasm, initiative, commitment and professionalism

Job Responsibility

Develop and document a long-range strategic content framework that anticipates audience needs and supports evolving business goals
Develop and manage overall content marketing and email marketing plans and strategies that support organizational goals from the top to the bottom of the marketing and sales funnel, including increasing thought leadership, brand awareness, lead acquisition, and effectiveness of lead nurturing
Develop and execute procedures and workflows for the planning, creation, execution, and ongoing optimization of emails and content, and for the distribution and amplification of content and other assets
Collaborate with designers, product marketers, sales professionals, internal and external influencers, and industry experts to conceive and develop content pieces and other assets that meet the needs of both key stakeholders and our audience
Project manage the creation of content and other assets including e-books, white papers, guides, web pages and copy, infographics, videos, articles, emails, and blogs, including through coordination with and management of in-house and outsourced content creators, writers, editors, designers, videographers, developers, etc
Ensure periodic and ongoing postings of blogs to attract site visitors through search, social media, and other channels
Proof-reading and editing to ensure consistency with BlackLine’s style and brand guidelines
Manage various email campaigns, including working with Campaign Managers and others on email strategy and with our in-house Creative team on design and effective messaging strategies to create compelling emails
Development and optimization of email nurturing streams, including working with Marketing Operations on segmentation based on audience demographics and buyer personas
Measure and optimize results, including through A/B and multivariate testing

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Product Operations, AI Content

Pomelo Care

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 11, 2025

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