Product Marketing & Customer Success Coordinator Consultant

• Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services
• Foster and nurture active user communities to gather ongoing feedback and improve customer satisfaction
• Coordinate communication strategies and plans for new features and product releases
• Develop clear, consistent, and compelling product messaging, positioning, and value propositions
• Support user interviews, focus groups, surveys, qualitative and quantitative research and feedback sessions to deeply understand customer needs and identify growth opportunities
• Ensure customers and internal stakeholders are informed, prepared, and excited ahead of new feature rollouts and major product updates
• Support go-to-market (GTM) strategies for feature launches, collaborating with cross-functional teams to ensure smooth releases and market readiness
• Coordinate preparation and distribution release notes, product announcements, newsletters, and related customer communications
• Organise and facilitate regular customer engagement sessions, and office hours to drive user adoption and loyalty
• Plan, organise, and conduct training and on-boarding sessions for customers regarding new product features and major updates
• Regularly track product roadmap changes, maintaining accurate and current documentation

• Excellent written and verbal communication skills in English
• Understanding of technical language and the ability to translate into business-friendly language
• Strong understanding of how to design and implement strategic product/service marketing campaigns, develop go-to-market plans, and facilitate customer product enablement initiatives
• Ability to work collaboratively across departments and manage multiple initiatives simultaneously
• Familiarity with market research techniques and tools
• Experience with community management and customer feedback management
• Ability to independently drive high-quality work with attention to detail
• High degree of customer empathy
• EU citizenship

proficiency in any other European language

• Access to our Sopra Steria training and personal development academy
• A company car lease or mobility budget
• A company laptop and phone
• Private health insurance coverage
• Meal vouchers
• Social security and pension plan
• A competitive salary
• 26 holiday days