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Product Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Wigan

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a Product Manager to join the Tote and play a pivotal role in shaping and improving the customer experience across our digital products. In this role, you will drive key growth initiatives from early problem validation and ideation through to development, launch, and ongoing optimisation. You will develop a deep understanding of how customers engage with our products, using data, insights, and experimentation to create intuitive, engaging, and innovative experiences that make the most of the Tote’s unique proposition. Working closely with the wider Product and Commercial teams, you’ll influence strategy, champion customer needs, and help drive adoption and engagement across our full suite of products.

Job Responsibility:

  • Work with the CTPO, Product Director, and Senior Leadership Team to define strategic development objectives and translate them into prioritised and measurable product goals
  • Using data and customer insight, identify user needs, friction points, and opportunities for improvement
  • Clearly articulate the “why” behind product strategies and initiatives
  • Lead optimisation initiatives across user funnels and customer journeys, focusing on metrics such as LTV, conversion rates, and retention
  • Develop a strong understanding of customer segments, their behaviours, and their pain points, and use this evidence to inform decision-making
  • Review P&L performance trends and understand their impact on the product roadmap
  • Ensure stakeholders remain aligned around growth initiatives, success metrics, and progress toward outcomes
  • Leverage product analytics to test and measure the performance of new ideas and enhancements
  • Partner with commercial and marketing teams to support acquisition and retention strategies
  • Maintain awareness of competitor activity, market conditions, and gambling regulatory requirements
  • Play a key role in coordinating product launches across the business

Requirements:

  • At least 2+ years of experience in online Product Management
  • Experience within online gambling is a plus
  • Experience in conversion rate optimisation, CRM/MarTech tools, or loyalty proposition development is desirable
  • Lean, experimental mindset
  • Strong analytical skills
  • Experience with key product analytics tools such as Google Analytics, FullStory, or Mixpanel
  • Comfortable using data and customer research to identify opportunities, make tough trade-offs, and shape product strategy
  • Strong collaborator with exceptional communication skills
  • Thrives in cross-functional environments
  • Can manage multiple stakeholders effectively
  • Confident working in ambiguity—breaking down complex problems into actionable steps and delivering meaningful customer impact

Nice to have:

  • Experience within online gambling
  • Experience in conversion rate optimisation, CRM/MarTech tools, or loyalty proposition development
What we offer:
  • Competitive Basic Salary
  • Discretionary Bonus Scheme
  • Company Shares Option Plan
  • Contributory pension scheme
  • Life insurance (4 x basic salary)
  • Simply Health Cash Plan
  • Holiday entitlement (33 days inclusive of bank holidays)
  • Study Support and opportunity for progression and development
  • Confidential 24/7 365 employee assistance helpline
  • Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
  • Regular social events, charity events and volunteering opportunities

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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