Product Manager - Mobile

• Own the Phorest Go strategy and roadmap, aligning it with Phorest’s overall product and commercial goals
• Take accountability for adoption, engagement, and customer satisfaction within the Phorest Go app
• Define clear success metrics for every initiative while tracking and reporting on post-launch performance to measure impact
• Lead structured prioritisation — balancing customer needs, usability, technical feasibility and business outcomes
• Collaborate with Product Ops and Product Marketing to ensure launch readiness and GTM alignment
• Communicate the “why” and “impact” of every major decision to senior stakeholders and regional teams
• Lead cross-functional teams of engineers and designers to deliver impactful outcomes
• Partner closely with Product Operations and Product Marketing to ensure the successful planning, launch, and adoption of Consumer product initiatives
• Engage with regional leadership to understand market context and ensure relevance and localisation
• Champion clear communication and structured documentation to keep all stakeholders aligned
• Be the evangelist for the Phorest Go mobile app. Working closely with other Phorest P&D teams to understand what dependencies exist and what impact other team’s work might have on Phorest Go
• Use data and insight to understand customer needs and market opportunities
• Develop a deep understanding of how salons use Phorest’s mobile app to grow customer satisfaction and retention
• Identify opportunities to improve customer outcomes and business results through automation, integration and innovation
• Build strong commercial cases for investment — articulating expected ROI and measuring results post-launch
• Collaborate with Sales, Grow, and Customer Success teams to ensure customer feedback and adoption data inform future priorities
• Maintain a clear and current roadmap with visibility across teams and regions
• Translate strategy into actionable, measurable initiatives with defined success criteria
• Write clear business cases, user stories and product requirements that connect to business outcomes
• Apply a disciplined approach to product discovery — combining quantitative and qualitative insight
• Communicate with clarity and consistency
• ensure everyone understands what we’re building, why, and how success will be measured
• Use data to inform every stage of the product lifecycle — from discovery through to optimisation
• Review and report performance metrics regularly
• iterate where outcomes fall short of expectations
• Keep documentation, dashboards and artefacts up to date and accessible across teams
• Maintain a bias for action — ensuring decisions are evidence-based and progress is visible
• Balance strategic focus with tactical execution — staying close to the details while leading at scale

• 3+ years of Product Management experience, preferably with experience in Marketing
• Previous experience operating in agile development
• Previous experience working with mobile applications
• The ability to independently manage senior stakeholders, drives cross-functional alignment and builds trust through credibility
• Excellent communication and collaboration skills which create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience
• Ability to lead cross functional teams to deliver business outcomes
• You use company and industry qualitative and quantitative data to drive data-led decision making, using adoption, engagement, and monetisation metrics to inform direction, prioritise opportunities and validate outcomes
• Expertise in assessing the level of risk vs. reward when making product recommendations and decisions. You can make recommendations and understand how best to test or validate these assessments
• Proven track record of leading through influence across cross-functional squads (Design, Engineering, Sales, Marketing, GTM teams and Support), steering alignment through clarity and context rather than control
• Seen as a bridge builder — energising peers, helping teams navigate ambiguity, and maintaining momentum behind shared goals
• A can-do attitude with a growth mindset and eagerness to continually learn and an advocate for coaching others in the product management craft
• The ability to thrive in an ambiguous environment with a high degree of autonomy

Having worked in the hair and beauty industry, consumer products or mobile products is a plus.

• private healthcare
• 2 Wellness Days
• an employee assistance program
• a free online GP service
• competitive Compensation
• an Employee Share Purchase Scheme
• Pension
• Life Assurance
• Income Protection
• a bike to work scheme
• tax saver transport tickets
• 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
• Enhanced Maternity and Paternity Benefits
• a great learning environment and extensive development opportunities
• development programs
• access to many online resources including LinkedIn learning
• 3 moving days