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The High Speed Internet Product Manager contributes to T-Mobile’s success by strategizing, defining, delivering, and maintaining medium-sized products and enhancements. This role focuses on improving customer experience, driving enterprise growth, increasing revenue, reducing churn, and scaling the Broadband business. The Product Manager partners cross-functionally with Marketing, Commercial, UX, Engineering, and other stakeholders to uncover opportunities, advocate for customer needs, and deliver impactful solutions.
Job Responsibility:
Own the end-to-end product experience for moderately complex products or features, including product vision, strategy, and roadmap development
Partner with teams across Marketing, Commercial, Analytics, UX, and Frontline to identify areas of opportunity
Leverage customer insights and market trends to inform product strategy
Conduct financial and ROI analyses
Present ideas and influence stakeholders across the organization
Monitor and report on product health and success metrics
Build strong cross-functional relationships to assemble planning and delivery teams
Lead end-to-end delivery schedules across technical and non-technical functions
Monitor progress, identify risks, and drive resolution
Lead team meetings, facilitate feedback loops, and ensure thorough and consistent documentation
Coordinate funding/resource requests
Translate product strategy into clear, actionable requirements
manage and prioritize product backlog
Collaborate with development and architecture teams
Address production issues and defects
Provide guidance and support to Frontline, PR, Marketing, and Commercial teams
Own final decisions regarding scope, trade-offs, and prioritization
Identify and escalate challenges
Foster strong relationships with both technical and business teams
Maintain and grow professional expertise through workshops, publications, networking, customer feedback sessions, and on-site visits
Perform additional duties and projects as assigned
Requirements:
Bachelor's degree in Computer Science, Engineering, IT or equivalent experience
4 years Product Management, or Project/Program Management experience delivering medium business/technology initiatives
Communicate with Leadership, while employing a high degree of collaboration and influence
Strong ability to identify/analyze/ synthesize product use data
Strong requirements elicitation, and the ability to write concisely and clearly for different audiences
Experience with successful collaboration and facilitation across diverse audiences
Strong attention to detail
Strategic and creative ideation and problem solving
Solid understanding of customer experience
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Advanced degree preferred
Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) Preferred