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The B2B Experience Team is responsible for the platform tools within the marketplace ecosystem. We solve problems for operators, partners, and third-party merchants, driving efficiency, scalability, and trust across the platform. We focus on creating intuitive, reliable experiences that enable our partners to run their businesses effectively, make confident decisions, and deliver great outcomes for end customers.
Job Responsibility:
Drive Product Strategy & Outcomes: Evaluate pillar-level opportunities and challenges, contributing meaningfully to product strategy and roadmaps
Translate research and data into clear problem definitions, recommendations, and success metrics
Challenge assumptions constructively and advocate for customer-centred, evidence-based decisions
Deliver High-Quality Design: Own end-to-end design across multiple areas, from discovery through delivery
Plan and conduct user research, synthesising insights into actionable direction
Create flows, maps, IA, and prototypes to communicate and test solutions
Ensure design quality through collaboration, Design QA, and strong attention to detail
Use and contribute to the Design System to ensure consistency and scalability
Collaborate, Influence & Mentor: Work closely with product, engineering, marketing and commercial to create alignment and progress
Communicate clearly and persuasively, tailoring your approach to different audiences
Mentor and advocate helping peers connect our work to customer and business goals
Proactively identify and remove blockers, maintaining momentum without sacrificing quality
Requirements:
Minimum 3 Years of Product Design experience
Must have marketplace experience
Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work
Proven ability to operate effectively with a global-first mindset
Thinks strategically and loves being hands-on to deliver meaningful outcomes
Grounds decisions in research, data, and customer insight
Is comfortable owning complex problem spaces and influencing direction
Communicates with clarity, confidence, and empathy
Embraces feedback, adapts to change, and maintains a bias toward progress
Cares deeply about craft, quality, and growing others
Believes great work comes from curiosity, collaboration, and shared ownership
What we offer:
Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle