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Product Configuration Specialist

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MyTennisLessons

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Location:
Poland, Krakow

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

8000.00 - 10000.00 PLN / Month
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Job Description:

The Menu Design & Development Specialist leads the configuration, optimization, and enhancement of SpotOn’s Restaurant Point-of-Sale (POS) systems for clients. This role provides expert consultation, oversees complex menu builds, and ensures seamless integration across all connected platforms. Partnering closely with cross-functional teams, the Specialist identifies opportunities to improve client operations and recommends additional SpotOn solutions to drive efficiency, scalability, and success throughout the customer lifecycle.

Job Responsibility:

  • Lead advanced client consultations to gather requirements and provide expert POS guidance
  • Design and implement complex menu configurations and backend system updates
  • Ensure data integrity and consistent naming conventions across integrated software platforms
  • Troubleshoot and resolve complex software and configuration issues, escalating as needed
  • Maintain accuracy across all software integrations and updates
  • Demonstrate mastery of Menu Team processes, standards, and best practices
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
  • Manage and prioritize escalated tickets, providing timely, high-quality resolutions
  • Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
  • Mentor and train Level 1 specialists, supporting their technical development and performance growth
  • Contribute to documentation, process improvements, and workflow optimization initiatives

Requirements:

  • 2 –3 years of professional experience in customer success or related roles
  • Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
  • Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
  • Calm and effective under pressure, with excellent organizational and prioritization skills
  • Exceptional written and verbal communication
  • Proven success in client-facing consultation and technical implementation roles
  • Deep understanding of restaurant operations, menu design, and technology integration
  • Experience managing multiple client projects simultaneously
  • Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
  • Experience mentoring junior specialists or onboarding new team members
  • Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture
  • Availability to work in a hybrid work model, hours 10:00-18:00

Nice to have:

  • Background in the restaurant or hospitality industry
  • Experience in fintech or SaaS environments
  • Associate degree in Hospitality Management, Business Administration, Information Technology or related field
  • multilingual ability is a plus
What we offer:
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Employee referral program
  • Relocation Package within Poland

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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