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We’re looking for a proactive Product Analyst to join a high-growth FinTech, one of the leading providers in their industry. The role will focus on driving data-led improvements across the digital customer journey, boosting commercial performance, enhancing user experience and delivering measurable impact in line with business goals. You’ll have a passion for continuous improvement, overseeing research, analysis and user-centred insights to ensure the business stays on track and achieves its objectives.
Job Responsibility:
Ensure business decisions are guided by a deep understanding of customer needs, challenges and expectations, with the goal of delivering exceptional customer experiences and outcomes
Identify and implement experience and product optimisations that support strategic goals and enhance commercial performance
Lead optimisation projects such as A/B tests, journey reviews and landing page changes
Use analytics, KPIs and customer feedback to identify and fix conversion issues
Set up clear ways to measure results and share findings with senior leaders
Ensure all optimisation plans are aligned with UX best practices, brand guidelines and regulatory requirements
Requirements:
At least 2-3+ years experience working in optimisation or CRO positions in a customer-facing environment
Confident with web analytics platforms and monitoring tools
Good understanding of UX, customer behaviour and digital funnels, with the ability to turn data into clear actions