Principal Technical Program Manager

Do you enjoy solving problems, looking at problems through a different lens, and working closely with customers to innovate new solutions to complex problems? Do you jump with excitement at the opportunity to identify trends and provide unique business solutions? Do you want to join a team where learning about a new technology or solution is part of our work every day? The Industry Solutions Engineering (ISE) team is a global engineering organization that works side-by-side with customers, on a per-project basis, to collaboratively innovate on transformational AI solutions to solve their challenging business problems; from inception to production. We develop broadly applicable, high-impact solution patterns and open-source software assets in collaboration with Microsoft product teams, partners, and open-source communities. This role will be primarily working with customers from the Retail & Consumer Goods industries. We are hiring a Principal Technical Program Manager to drive high-impact engineering projects through collaborative leadership and deep technical expertise in program strategy, risk management, and cross-functional execution. You'll work as part of a cross-functional team of software engineers, data scientists, and designers, partnering side-by-side with high-impact customers and their engineers to build innovative solutions. You'll bridge technical and business worlds, participating in technical discussions about architecture and implementation approaches while synthesizing complex information to drive clarity across engineering teams, customers, and stakeholders. As a domain expert and strategic facilitator, you'll guide collaborative decision-making on technical solutions, coordinate dependencies across multiple teams, and ensure engineering outcomes translate into measurable business impact for both Microsoft and customers while maintaining trusted relationships with customer leadership. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our team prides itself on embracing a growth mindset, innovating to empower others, and collaborating to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.