Principal Professional Services Consultant, PagerDuty

PagerDuty

Location:
Chile, Santiago

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Principal Professional Services Consultant you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are fundamental to helping customers realize and optimize our Product Suite capabilities.

Job Responsibility:

Play the part of a consultant, project manager, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer experience
Build strong, significant, and compassionate relationships to internal and external partners, no matter their level
Demonstrate knowledge of IT monitoring tools and IT Operations, have supported Java applications and can do basic scripting
Run the technical discovery process and are capable of handling questions in security questionnaires
Help customers design integrations to provide a seamless implementation with their current technology stack
Break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive
Support products in both the SaaS world and on-prem
Articulate the business value of our solution and drive the long term goals
Be an extraordinary partner – to the account/product team and to your customers
Be excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team
Have project management skills and account management experience

Requirements:

Experience managing customer engagements and proof of concepts/value
Ability to create and deliver demonstrations to small or large groups
Ability to script in BASH and python, competent using the Linux CLI, and knowledge APIs
Experience with enterprise infrastructure, including cloud deployments and containers
Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
Ability to travel to customer sites as necessary (~25%)

Nice to have:

Understanding of CI/CD, infrastructure as code, CSM (Gitlab, Github, Bitbucket), provisioning (Ansible, FarGate, Terraform, Cloudformation)
IT operations in cloud-hosted or on-prem environments (K8, vsphere, OpenStack, Oracle Cloud, EC2, GCP, or Azure)
Relational database management (MySQL, Postgres, MSSQL, Oracle), remote system management using SSH, WinRM, and REST APIs, BASH and Powershell CLI, as well as monitoring (DataDog, Cloudwatch, Sensu, NewRelic, ServiceNow, etc)
Experience in enterprise and commercial support and consulting

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Principal Professional Services Consultant