Principal Product Manager Job at Microsoft Corporation (Redmond)

Principal Product Manager

Microsoft Corporation

Location:
United States , Redmond

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

139900.00 - 274800.00 USD / Year

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Job Description:

The Security Care team, part of the Customer Experience in Engineering (CxE) organization within Microsoft Security, is dedicated to delivering exceptional customer support experiences. We manage complex escalations, resolve critical issues, and drive systematic improvements, enabling customers to rely less on direct support. Our customers range from small and medium businesses to large strategic enterprises. We are seeking a Principal Product Manager who is passionate about customer experience, supportability, and driving systematic changes across Microsoft Security. You will serve as the customer champion, leading cross-Microsoft initiatives that reduce support load, improve product quality, accelerate customer self-help, and eliminate friction across identity, security, compliance, device management, and other cloud technologies.

Job Responsibility:

Define and drive the Supportability-by-Design strategy across engineering teams, ensuring reliability, maintainability, and diagnosability are embedded into product planning
Lead cross-functional initiatives that improve supportability, reduce incidents, and enhance AI-powered self-service capabilities
Leverage data analytics to detect emerging support patterns, predict incident trends, and guide investments in diagnostics, automation, and self-service
Partner with CxE, CSS, Product Engineering, Data Science, and Field leadership to implement supportability improvements at scale
Operate with high autonomy to set standards that scale globally, influencing multiple engineering groups
Advocate for customers internally, ensuring the voice of the customer drives product decisions and systematic improvements
Embody our culture and values

Requirements:

Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have:

Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience
4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)
6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product)
3+ years of customer-facing experience
Deep knowledge of Microsoft Security products (e.g., Entra, Intune, Purview, Defender) and identity ecosystems, including enterprise integrations (e.g., Okta, Microsoft identity stack)
Extensive experience in product management or engineering leadership within cloud or enterprise security ecosystems
Strong understanding of identity, security, compliance, and device management technologies
Proven ability to influence engineering teams, navigate business priorities, and drive systematic change across complex organizations
Hands-on problem-solving skills with a focus on customer impact and success
Experience leveraging data analytics and AI to enhance product reliability and customer support
Exceptional communication, collaboration, and leadership skills with a track record of navigating and leveraging high-performing teams for driving results

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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