Principal Genesys Cloud Architect Job at Navan (Austin)

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , New York

Salary:

142500.00 - 264000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
Consulting Mindset: Excellent communication skills
Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
Agile Execution: Experience working in an Agile/Scrum environment

Job Responsibility

Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
Deep Integrations: Architecting "smart" routing by leveraging Data Actions and RESTful APIs
Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
Technical Governance: Establishing best practices for configuration management, documentation, and "DevOps for CX"
Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Principal Enterprise Architect

The Principal Architect is the most Senior Technical Leadership role aligned to ...

Location

United Kingdom , Bristol

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

A diverse range of technical skills at an architecture level, deeper in a number: WAN / LAN / Wi-Fi (e.g. HPE, Fortinet, Cisco)
Software defined networks (SDWAN, SDLAN, Segmentation)
Security (e.g. ZTNA, IAM, IDS/IPS, ZTNA, SASE, Firewalls)
Proxy Technology (e.g. Palo Alto, Bluecoat, Ivanti, Cisco)
Collaboration / Voice (e.g. MS Teams, Cisco, GSIP)
Contact Centres (e.g. Avaya, Genesys)
Public/private Compute / Cloud (e.g. AWS, GCP, Azure)
Tooling / IaC (e.g. Netbrain, Terraform)
Strategy Development (e.g. discovery, requirements, road mapping, architecture)
Methodology (e.g. TOGAF, MBSE, ITIL, DevOps, etc.)

Job Responsibility

Be part of the account leadership team and the customers trusted advisor
Maintain a multi-year solution roadmap, co-created with the customers key decision makers and stakeholders. Drawing on the customer’s business drivers, industry trends and BT’s product and solutions portfolio
Ensure technical risks and issues are managed and mitigated
Provide leadership to the operational teams in moments of major customer jeopardy
Drive revenue generation, cashflow, EBIT, NPS and on time quality delivery

What we offer

15% on target bonus
Car Allowance
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes
Discounted broadband, mobile and TV packages and access to 100’s of retail discounts including the BT shop
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up!

Fulltime

New

1:1 Teaching Assistant (ta)

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Guildford

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

New

1:1 Teaching Assistant (TA)

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Godalming

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

New

1:1 Teaching Assistant

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Cranleigh

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

Fulltime

New

1:1 Teaching Assistant

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Dorking

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

Fulltime

New

1:1 Teaching Assistant (ta)

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Pulborough

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

Fulltime

New

1:1 Teaching Assistant

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Southwater

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

Fulltime

Principal Genesys Cloud Architect

Navan

Location:
United States , Austin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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