Principal Engineer, Software - CRM, T-Mobile

T-Mobile

Location:
United States, Overland Park ▼
Bellevue
Frisco
Atlanta

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

133500.00 - 240700.00 USD / Year

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Job Description:

The Principal Engineer, Software CRM will lead the design, development, and deployment of Salesforce solutions and CRM systems that align with organizational goals for the Broadband line of business within T-Mobile. This role involves working closely with cross-functional teams, including business stakeholders, developers, and system architects, to build scalable, innovative, and efficient customer relationship management platforms. The Principal Engineer will set technical direction, ensure adherence to best practices, and drive the strategic use of Salesforce and other CRM tools to achieve business objectives.

Job Responsibility:

Drive CRM and Salesforce initiatives by developing robust, scalable solutions that meet business requirements
Lead design, implementation, and optimization of Salesforce applications, including Sales Cloud, Service Cloud, Marketing Cloud, and custom solutions
Develop and implement integration strategies for connecting Salesforce with other business-critical systems
Ensure solutions align with organizational security and compliance standards
Present technical concepts and strategies to both technical and non-technical stakeholders
Serve as an authority in Salesforce architecture and capabilities
Guide teams in adopting Salesforce best practices
Monitor and influence the adoption of emerging Salesforce features and CRM technologies
Evaluate and recommend new Salesforce and CRM tools and integrations
Collaborate with business stakeholders to define requirements
Develop and implement frameworks to improve Salesforce and CRM efficiency, scalability, and performance
Analyze and optimize existing CRM systems
Investigate and incorporate advanced technologies, such as AI and analytics, into CRM strategies
Produce advanced documentation for CRM and Salesforce solutions
Document business requirements and system specifications
Contribute to industry standards through thought leadership.

Requirements:

Bachelor's Degree Computer Science or Engineering or related field
Master's Degree preferred
Salesforce certifications, such as Salesforce Certified Technical Architect, Salesforce Certified Advanced Administrator, or Salesforce Certified Platform Developer II preferred
7-10 years of technical engineering experience, including 5+ years of Salesforce CRM experience
Experience with large-scale Salesforce implementations and enterprise-level CRM systems preferred
Strong understanding of Salesforce architecture, including Apex, Lightning Web Components, and declarative tools
Expertise in CRM systems, integrations, and data management
Exceptional communication skills
Proven analytical and problem-solving skills
Ability to write clear, concise technical documentation and presentations
Deep knowledge of DevOps practices, including CI/CD pipelines, version control, and automated testing frameworks
At least 18 years of age
Legally authorized to work in the United States.

Nice to have:

Experience with large-scale Salesforce implementations and enterprise-level CRM systems
Master's Degree
Salesforce certifications, such as Salesforce Certified Technical Architect, Salesforce Certified Advanced Administrator, or Salesforce Certified Platform Developer II
Knowledge of AI, machine learning, and advanced analytics.

What we offer:

Annual stock grant
Employee stock purchase plan
401(k)
Free money coaching
Medical, dental, and vision insurance
Flexible spending account
Paid time off
12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability insurance
Voluntary AD&D coverage
Voluntary accident coverage
Life insurance
Commuter and transit programs
Mobile service and home internet discounts
Pet insurance.

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Principal Engineer, Software - CRM